Dave and Barb in Grand Falls Windsor

We had some problems with a door installation where the outside capping was not right. We did communicate back and forth with several managers and installers for a year but then the repair was put in the hands of Chris Flaro who was excellent. He got in contact with us the day he heard our repair hadn't been done, and immediately scheduled a date to do the work. He arrived on time when he said he would and did a fantastic job, which included removing capping that was previously installed in an incomplete way and putting up new capping which was also in the colour we wanted. While here he replaced the flashing and did caulking on a window where the caulking had failed and installed replacement glass on a window where the seal had broken. He dedicated the whole day if needed to resolving our concerns. If you have an installation problem, ask for Chris.

We have been with Metro now for several years and are very satisfied customers. They are not cheap, but they value their customers and their business approach is very good. Prior to the snow season they write emails to explain their approach, introduce your driver, and suggest how to register any complaints/compliments (using Snow Issue link and email, not phones). Any time I have contacted them, they have replied promptly and any issue I raise is dealt with and not repeated. Best of all, they do a good job on our driveway, and we also have shovelers. I think we're probably near the end of the route, and that's okay. We're really pleased with their follow-up clean-ups or "tidy-ups". The newsletter, Between Flakes, is innovative, informative and often quite funny.