Derrick in Cambridge

The entire process has been a disaster. When delivered many parts of the kitchen were missing, and it took weeks for some of them to be brought to the job site, over 6 weeks since the installation began has passed and the job is not completed. The sales team constantly says the installers will show up, and then they fail to do so, which makes it incredibly difficult to coordinate trades. The quality of work is very poor, where it looks like an amateur has done the work rather than a professional (including cutting the shelves incorrectly, leaving pen and pencil markings on finished products that don't erase, repairing damage rather than replacing damaged parts, incorrect measurements on countertops, and backsplashes). I have had to hire additional trades to cover up aspects of their work because it was embarrassing. If you have a chance to choose someone else please do so for your own sanity, they aren't worth it and are the biggest regret we've made in our entire renovation project.