Reviews

10/10

My first impression on meeting David when he came to give us a quote, made us decide on hiring him right away for our job, without seeing anyone else. We were not disappointed. David is a hard worker and did quality workmanship installing porcelain tiles in our kitchen. He was always punctual and very timely in responding to any questions we had. We highly recommend him and would not hesitate to hire him again for any future jobs.

Approximate cost of services:
$3,500.00
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Company Response

appreciate the kind words. always happy to work for you guys

10/10

We have been using our sunroom for two months now and we can honestly say that it has been completely worthwhile the wait. Chad's fine workmanship and good humour has been very much appreciated. The rest of the team, Giancarlo, Mal and others provided us great service throughout the process. The sunroom is bright even on cloudy and rainy days and is an oasis for us to de-stress from the pandemic.

Approximate cost of services:
$90,000.00
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Company Response

🙏. Hello Guys!. What a wonderful review, thank you 😊. I love the 4 skylights in your roof. They really do light that room up!.

We at CHC would all like to thank you for your trust and Sunroom Purchase, not to mention your wonderful referral!.

May you enjoy that room forever!

2/10

My husband had to call Davey, not once but 3x to initiate their work (quote already received last fall for this year's spring work) Three times they did not follow up and return our call. We've used them in the past with no issues, but this time? Very poor customer service. And on top of this, I am looking at a Davey truck that's been parked across the street for some time from our house! Very disappointing.

Approximate cost of services:
$0.00
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0/10

*Update. After over one year that the door was installed, in the winter the bottom of the door seeped moisture into the hardwood floor and it's black from water damage. We put down a towel to soak up the moisture, but it did nothing. Last week (July 2019) we were outside on the deck and went to go inside and the screen door locked on us! I had something on the stove. We were frantic and had to force the screen door up and off the track. Now it won't sit properly on the track. Will never use Brock Windows again. From the time we arranged for the quote to completion, everything was done without any problems. The installers were professional, worked hard and cleaned up the site with nothing left behind. No complaints from us!

Approximate cost of services:
$2,000.00
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Company Response

Mr. Hewson, we're so pleased that everything from start to finish was executed seamlessly. Thank you for your wonderful feedback.

All the best,
Your Brock Solid Team.

10/10

We are repeat customers and we highly recommend this company. We had "Ryan" lead the work. He is completely professional, personable and efficient...a great asset to the company. On our recommendation, friends had work done by Ryan, too, and they repeatedly commented on the good work. Try this company, you will not be disappointed. All the people working there are exceptional and it's refreshing to find such integrity in a company. Thank you!

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to give us a great review. Ryan is a great service technician and we are glad he is part of our team. Thank you for your business and please call us again in the future

9/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Skylights Unlimited installed our skylight and we have not experienced any problems with it for the nine years we have had it. Unfortunately, when roofers replaced our shingles, they damaged the area around the skylight. Denis came by, assessed the problem and the repair job was completed in a very timely manner. His crew was polite and thoroughly professional. We would not hesitate to recommend this company. G. Hewson

Approximate cost of services:
$1,000.00
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Company Response

Good Afternoon, G. Thank you for taking the time to write a review of our services. We're sorry to hear that a problem occurred after roofing was done around the skylight. Unfortunately you're not the first client to have reported the same thing to us. This is why our staff are skylight specialists who know all the ins and outs of skylight installation. We're happy to have helped you with the problem. Take care, Sarah and the team at Skylights Unlimited.