Reviews

0/10

I had sterling out last year due to water leaking from my roof and was advised the issue was fixed. With the rain last week my ceiling was leaking in the exact same area however the problem was worse. When I contact Sterling I was advised that it is no longer there issue and they have pretty much washed there hands of it and didn't even offer to come and look. There mission statement " a good builder will be happy to help no matter the circumstances" not at all true in this matter. To say disappointing is an understatement

Approximate cost of services:
$1,234.00
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Company Response

Tracy, we are sorry you feel this way about your experience with us. Unfortunately your home is well outside the warranty timelines and when we came out last year to assess we did some repairs, again outside of warranty, and then performed a water test once the repairs were complete and did not find any further leaks.

10/10

I can’t say enough for the service we received from Ben with sterling in warranty. We had issues with are ceiling leaking and he sent a roofer out immediately and even came out personally to deal with the situation. He then came back once the roof was fixed to fix the discolouring on the ceiling from the water and to confirm that everything was properly fixed. Thank you for your prompt response to this matter and for helping us resolve it quickly.

Approximate cost of services:
$0.00
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Company Response

Thanks for the review Tracey. We think Ben is great too!