They’ve got basements down to a science. Great quality of materials and workmanship. We hired Penguin Basements to finish our basement as well as renovate our main floor laundry room. Juliano was awesome! Communicating with him was easy and he kept us in the loop and visited on site regularly throughout the project. The basement was done in the promised three weeks and we love it. Their trades people were impressive the way they worked around each other and got the job done. Our laundry room took longer because we had to wait for cabinetry and countertop but this was explained to us in the designing stage. A few reasons for the 9 instead of a 10...before the project started, we found communication could be improved - had trouble getting call backs/responses from our designer and project manager at times. We weren’t sure when project was going to begin but had expected a little more advance notice. Their trades were all great with the exception of the guys who came in to do the drywall mudding and sanding. Quality of their work wasn’t up to par. Also, we wish we had been given the option to replace the subfloor in the laundry room. We had enquired about this but were told it wasn’t necessary. Tiles were replaced with the same vinyl flooring as basement, but it feels soft to walk on in certain areas. Of course, as with any renovation, there were unexpected situations and midproject issues but Juliano was honest and upfront and responsive whenever we reached out to him. He made all the difference in our project and our experience. Thank you!
- Approximate cost of services:
- $80,000.00
- Company Response
We don't know if we have it down to a science just yet, but one advantage of being the largest basement renovator in the province is all the opportunities we are presented with to learn and fine-tune our processes. So as good as we are today, we always expect to be better tomorrow. Communication is something we harp on about internally, and likely always will because we believe the more communication the better. As for the drywall, we believe that has been addressed. We hire a lot of people and either they perform, or they go. Criticism noted, and appreciated. And your kind words have been passed onto Juliano. Enjoy the basement!
