Randa in Ottawa

We hired Hardwall Outdoor Living in the spring for a summer project in our backyard. We needed our chain link fence replaced, to extend our patio, replace our stairs, and to replace some sod. We were told the job would take 3-4 days. When we paid our deposit, we were told we were slotted in for the third week of July. On July 22 the crew came and started the job. They removed our dog run, as agreed, removed our back fence which was supposed to be replaced, and removed out existing stairs and replaced them with the stone stairs we had agreed upon, except Brain quoted us for half the amount of stones required and the stairs only covered half of our patio door. We were told we had to pay $1500 more to get the additional stones for the steps. We transferred those funds right away. We were then told they did not have a permit to drive onto the green space and needed to apply for it. We waited well over a week and they had not returned. On Aug 2nd I emailed the company asking what the plan was, as we still didnt have a fence nor a usable back yard. We were told they would be there on Tuesday, they did not show up on Tuesday however they did appear on Wednesday and they fixed the stairs. On Thursday Aug 8th I emailed again, as noone had shown up. I stated we would really like our back fence back up and also to know what the plan was for completion. I was told they do not "respond to micromanagement or demanding clientele. " Although I was simply asking what the status of our project was. We were over two weeks without a fence, and we have a dog and a young child. They crew returned on Aug 9th and did some more stone work. On that day, they left a large pile of polymeric sand on our patio, which hardened and became stuck to our stones. They crew did not return again after August 9th. We texted several times the week of the 12th and did not get a reply. On Aug 19th we called and spoke to JIm and he said he would let us know, at 5pm on the 19th we got a text message stating the crew would come on Wed Aug 21. Wed Aug 21 the crew did not show up. My husband spoke to Jim in the office and he stated the crew was "MIA" and this wasn't the first time this had happened. He also told my husband " people think we are in the business to make people happy, we are in the business to make money" at this point, we decided to terminate Hardwalll Outdoor Living and pursue our complaint with BBB and Services Alberta. When we did speak to Brain about the pile of polymeric sand, he initially denied his company left it there, and then retracted that statement and transferred us $250 to get it cleaned. Lastly, we were just informed by out new contractor, that the stairs Hardwall outdoor living installed, do not meet code. I emailed them about this, and they did not respond. We chose this company because of their good reviews, and pictures of quality work. Sadly this left us without a backyard and bearing a very large cost since we had to hire someone else to clean up after them. Please beware before hiring this company.