Hardwall Outdoor Living`

I hired Brian of Hardwall Outdoor Living in June 2019 and paid a deposit of just under $4,000. I was given a start date of August 2019 (weather permitting). After months of delay which Brian attributed to the weather, he contacted me in early 2020 advising that he would start on my project in late March. Brian once again pushed out the start date due to the weather. From June to early August 2020, Brian provided a variety of excuses for not starting on my job, he set dates to start, then didn't show up or contact me to advise he wasn't coming. On August 6 2020 I advised him that I will hire another contractor and that I want my deposit returned to me. He said he would have his office manager contact me the following day. I have not heard from him or his office manager since, and have had no response to my follow-up email and text.

We hired Hardwall Outdoor Living in the spring for a summer project in our backyard. We needed our chain link fence replaced, to extend our patio, replace our stairs, and to replace some sod. We were told the job would take 3-4 days. When we paid our deposit, we were told we were slotted in for the third week of July. On July 22 the crew came and started the job. They removed our dog run, as agreed, removed our back fence which was supposed to be replaced, and removed out existing stairs and replaced them with the stone stairs we had agreed upon, except Brain quoted us for half the amount of stones required and the stairs only covered half of our patio door. We were told we had to pay $1500 more to get the additional stones for the steps. We transferred those funds right away. We were then told they did not have a permit to drive onto the green space and needed to apply for it. We waited well over a week and they had not returned. On Aug 2nd I emailed the company asking what the plan was, as we still didnt have a fence nor a usable back yard. We were told they would be there on Tuesday, they did not show up on Tuesday however they did appear on Wednesday and they fixed the stairs. On Thursday Aug 8th I emailed again, as noone had shown up. I stated we would really like our back fence back up and also to know what the plan was for completion. I was told they do not "respond to micromanagement or demanding clientele. " Although I was simply asking what the status of our project was. We were over two weeks without a fence, and we have a dog and a young child. They crew returned on Aug 9th and did some more stone work. On that day, they left a large pile of polymeric sand on our patio, which hardened and became stuck to our stones. They crew did not return again after August 9th. We texted several times the week of the 12th and did not get a reply. On Aug 19th we called and spoke to JIm and he said he would let us know, at 5pm on the 19th we got a text message stating the crew would come on Wed Aug 21. Wed Aug 21 the crew did not show up. My husband spoke to Jim in the office and he stated the crew was "MIA" and this wasn't the first time this had happened. He also told my husband " people think we are in the business to make people happy, we are in the business to make money" at this point, we decided to terminate Hardwalll Outdoor Living and pursue our complaint with BBB and Services Alberta. When we did speak to Brain about the pile of polymeric sand, he initially denied his company left it there, and then retracted that statement and transferred us $250 to get it cleaned. Lastly, we were just informed by out new contractor, that the stairs Hardwall outdoor living installed, do not meet code. I emailed them about this, and they did not respond. We chose this company because of their good reviews, and pictures of quality work. Sadly this left us without a backyard and bearing a very large cost since we had to hire someone else to clean up after them. Please beware before hiring this company.

Hardwall Outdoor Living graded our sloping yard, giving us a nice level area for a stone patio, bordered by a mahogany retaining wall. We also had them do the stones down the side of our house.

We used three landscaping companies before. Our backyard had slope towards house, we wanted to get retaining wall done by a true professional. And we are happy that we went with this company. In the beginning only we were told about deposit which we paid in September. We were told that it would start depending on weather in 2014. Later due to frost we had to wait little but, but as soon as weather got little okay, guys came and digged backyard to install retaining wall. We were so surprised that they worked so hard in cold, they arrived in time in morning, and worked non stop. Brian supervised well, and the team of the two boys is very polite, professional and sincere. They finished work within a week. Later in 2015 summer, I informed them of some little concern, and they came back and took care of it as well.We would definitely recommend this company. Deposit everyone required, and sometimes weather play factor for delay in work, but for sure this company is run by experienced team!