Lauren in Toronto

I needed to have a 44" ceiling fan installed on an 18 ft high ceiling. I had received several quotes before finding John through Jiffy on Demand. John asked for pics to assess the job and was the only one that mentioned the need to have a "heavy duty ceiling box", to anchor the fan. He provided all the costs up front (including additional costs if a proper ceiling box was required). He was punctual (even 10 mins early), professional and personable! The job ended up coming in well under the quotes received...here's why: He confirmed the proper ceiling box was in place (extra time and costs avoided), he made it look easy getting up on that 15ft tall ladder (avoided costs of scaffolding), he was able to do the job without really using the apprentice he brought along (avoiding the costs of a 2-man job) and he was able to do it within the 2 hrs (avoiding additional time charge). John even provided suggestions on fan usage and some other lighting issues I had. Needless to say, I will be using him again very soon! Thank you John... you made my day!

I met with several contractors for my kitchen renovation before I decided on Dunbar and Ross. Initially, I thought I couldn't go wrong..I had read decent reviews (though old), I visited the kitchen studio just at Yonge/Lawrence close to where I live, member of the BBB and Humberto (the relatively new owner) seemed nice, at first. Don't be fooled with any of these things. When it came time to deliver, there was delay upon delay upon delay with no good reasons. More than 8 weeks. He has no control over his trades. Poor project management skills, if any. When his trades did show up (a day here and a day there) work was done piecemeal and workmanship was extremely sloppy, to say the least. Unfortunately, I paid money upfront and during the process as requested, trusting Humberto and just hoping in the end it would all be worth it. When I voiced my concerns he literally screamed at me on the phone, not once but a few times. Beware of this contractor. Don't use this company for any renovations. I've edited my review to address the response from Dunbar and Ross. 1) "We went above and beyond the work agreed". I did not agree to 8+ weeks delay and sloppy work. 2) As for not paying the final installment. This is why there is a thing called "hold back" with contractors. Only when all work is done to the customer's satisfaction does the balance get paid. 3) Whether minor or major deficiencies- it's important to the paying customer and a good business will do what it takes to please the customer (at no extra costs). 4) Dunbar and Ross has distorted the information around services listed and monies owing. 5) A good business would try to make things right and not respond as Dunbar and Ross did.