I met with several contractors for my kitchen renovation before I decided on Dunbar and Ross. Initially, I thought I couldn't go wrong..I had read decent reviews (though old), I visited the kitchen studio just at Yonge/Lawrence close to where I live, member of the BBB and Humberto (the relatively new owner) seemed nice, at first. Don't be fooled with any of these things. When it came time to deliver, there was delay upon delay upon delay with no good reasons. More than 8 weeks. He has no control over his trades. Poor project management skills, if any. When his trades did show up (a day here and a day there) work was done piecemeal and workmanship was extremely sloppy, to say the least. Unfortunately, I paid money upfront and during the process as requested, trusting Humberto and just hoping in the end it would all be worth it. When I voiced my concerns he literally screamed at me on the phone, not once but a few times. Beware of this contractor. Don't use this company for any renovations.
I've edited my review to address the response from Dunbar and Ross.
1) "We went above and beyond the work agreed". I did not agree to 8+ weeks delay and sloppy work.
2) As for not paying the final installment. This is why there is a thing called "hold back" with contractors. Only when all work is done to the customer's satisfaction does the balance get paid.
3) Whether minor or major deficiencies- it's important to the paying customer and a good business will do what it takes to please the customer (at no extra costs).
4) Dunbar and Ross has distorted the information around services listed and monies owing.
5) A good business would try to make things right and not respond as Dunbar and Ross did.
- Approximate cost of services:
- $11,000.00
- Company Response
This is in response to a complaint made by Lauren:
Dunbar and Ross completed what was required of us for the kitchen renovation. We went above and beyond the work that was agreed upon. When it came time to pay the final installment after the kitchen was complete the client began listing off her “demands”. Dunbar and Ross's installer spent a full day after the installation going over her minor issues that the client had after the installation was complete. This was at no cost to the client and in the days that followed more lists where sent to our office and the former client was refusing to pay.
To date this former client STILL owes over $3000.00 for the following items and services she did not pay for:
Plumbing
Faucet and sink
Granite counter top
Temporary plywood topDunbar and Ross has exhausted all means to recieve payment so we now have no other option but to forward it to a 3rd party for collection.