Reviews

0/10

Custom made blinds should fit the window they were measured for. You be the judge if these fit. So much for being blackout. You can see the response I got, after 6 weeks of asking, attached as well. If you go with Night and Day, just hope they get it right. If they don't, you will just get a reference to their terms and conditions saying that refunds and exchanges are not possible, like I did. I'm incredibly disappointed with what I received. Especially given how much I paid. Update: also attached is a picture of the bottom rail with gap and final response from Night and Day washing their hands of this and sending me to the manufacturer to resolve.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Mark, no one on our team has any motivation to do any less than the best we can. The window frames simply get narrower towards the bottom, a fairly common occurence, and something the installer did communicate to you. Perhaps the explanation of what to expect as a result could have been clearer, we'll do better. If we were to make your shades again any wider than what they are now, the metal bottom rail would get stuck close to the bottom, leaving you with a large gap there instead. Your choice to share the portion of the email containing the response directed to us from our manufacturer, and presented as our response to you, speaks volumes. All the best from Ana, and the Night and Day Team

10/10

Jeff replaced three leaking skylights in my new home. He walked me through the process every step of the way and made sure i clearly understood what was happening and why. He was prompt in follow-up and easy to coordinate with. My only complaint is that there are not more contractors as easy to work with as Jeff. I would recommend him without hesitation.

Approximate cost of services:
$6,500.00
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Company Response

Mark, thank you very much for your review. I'm happy to hear you are enjoying your new VELUX skylights and that you had a great experience with me. All the best to you and your family this summer and thanks so much for any recomendations.

Jeff Moore
Moore Skylights Inc

10/10

This team was excellent. Customer service was outstanding and the 2 movers were very professional. Weather was -30 and the guys worked incredibly hard all day. Zero complaints from me and would use them again in a heart beat.

Approximate cost of services:
$1,000.00
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Company Response

Hi Mark!! It has been a very cold last few weeks here in Toronto, thank you for being considerate of your moving team. You are appreciated. Be happy, and be well.

10/10

I approached 6 of the largest arborists in Toronto for quite a complicated removal of a 100 year old oak tree in my back yard. 3 companies passed on the job because it was too complicated. 1 said they were interested but after 6 weeks of back and forth just stopped communicating. Rooted provided a detailed quote and removal plan within 24 hours. Peter was in constant contact as he managed the complicated logistics involved and coordinated with several stakeholders in the process. The level of professionalism from Rooted is the best I have ever experienced from any contractor I have worked with. This extended to after the job was done. WIth Rooted, you will receive great communication, a clear plan, excellent workmanship, a mountain of expertise with respect to urban forestry, and piece of mind. I would recommend them without hesitation.

Approximate cost of services:
$17,000.00
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Company Response

We at Rooted Tree Services are thrilled to to have had the opportunity to solve this problem.