Eddie Feilchenfeld in Thornhill

I pay for enercare plumbing service. I called enercare to repair it. The plumber came and used a snake but could not clear the drain. He said that a pipe in the basement needs to be replaced and that is why he couldn’t fix it. So we called a plumber not through enercare. The next plumber came and said there was nothing wrong with the pipe in the basement and proceeded to snake the drain and clear it. we paid $240. I contacted enercare and felt they should repay us, as the private plumber did the exact same thing, using a snake. Enercare has refused to repay us, saying that because their plumber said the pipe needed replacing , our plumbing was not installed correctly. I will never use this service again and will make sure all my friends don’t either. Terrible customer service.

Had kitchen cabinets and a vanity installed over two years. Both times the work was on time and done very well. We are real happy with the cabinets and smile when we see them.