The main opening door is on the wrong side. The screen door has wide gaps. It doesn’t fit flush The salesman said that the screen door isn’t supposed to be a submarine. The installer was very abrupt. Even though I was not happy the salesman kept telling me that everyone else was happy. Also informed me that he could not afford to fix my problem. I had an issue with the door not being able to close the door easily from the inside or outside. However after some time the company Agreed to come out and take a look at the problem. A small adjustment and now the door is easy to operate.
- Approximate cost of services:
- $1,700.00
- Company Response
Thank you for your feedback, Lisa. We are sorry to hear that you weren't satisfied with our service.
We are taking customer happiness very seriously, that is why we offered you the door replacement as soon as we've noticed the issue. We would like to kindly remind you that there was no issues with performance or quality of the product.
You have requested the money compensation for this little misunderstanding, which we happily provided (the amount was decided by you), and as per your request, proceeded with installation of the door with the different swing side.
We wanted to resolve the problem in the best way possible, so we've taken into consideration all of your concerns and given you multiple solutions to choose from.
We value your business and apologize for the inconvenience this misunderstanding might cause you. We sincerely hope you have a lovely day.