Sweet talkers looking for a pay out
We were pressured from a door salesman in 2017. Forced his way in my rental. I said many times I don't want it, I have a hard time with confrontation. Smooth talked into a contract. Wasn't showed the contract except where to sign. Wasn't left any contact info. I couldn't find them online at the time. I was told try for 30 days and cancel anytime. They will not let me cancel without paying $300+. I just want this thing gone. This system has caused so much damage to under my counters. I've tried getting in touch with them and the only thing they could offer is a new system, (with a fee to install, which I declined) and a $5 discount. Do not fall for their alternate truth. You are locked into a contract until you get a lawyer, and the system doesn't work as advertised. It may also cause damage. Beware.
- Approximate cost of services:
- $25.00
- Company Response
We are sorry to hear that you felt pressure as this is not how we wish to begin our relationship with our customers. During our verification call prior to installation, we do ask our customers if the representative has left the property. If the representative has not left the property, we do not proceed with the verification call or installation. We are very proud of our products and their reliability and we are sorry to hear that you are dissatisfied. We would like to have the opportunity to speak with you about any concerns that you may have and also investigate the cause of any possible damage under your counters. Please email us at purewater@homewater.com and provide us with the best contact telephone number along with your address so that we can locate your account. If you prefer to have us call during a certain time frame, please let us know and we will do our best to accommodate you. Once we receive your email, one of our Managers will contact you as soon as possible.