Terrible experience! The local representative, Kelly, was outstanding. Very professional, courteous, and responsive. Unfortunately, the experience went downhill from there. We used them for our cross-country move from Vancouver to Hamilton. Their driver was extremely flaky and unprofessional. Our estimated delivery date was constantly changing. He was very difficult to pin down to a delivery date and I ultimately had to call our sales rep to get anything done. We were promised that AMJ would reassemble any disassembled furniture and clear out the cardboard and packing material once the delivery was complete. Neither of these things was true. When I realized they had not finished the job I contacted the driver to ask that this be corrected while he was still in the area. He chose to ignore my call and leave the city. I contacted Kelly to inform him of this and ask that it be rectified. The driver then called me back and argued with my about fixing the problem. He then returned, acting like he was doing me a gigantic favor but completing the job that I had paid for, and didn't even finish everything. After my experience I was sent a customer satisfaction survey where I was asked to provide feedback. I listed my experiences as detailed above and have yet to hear anything back from anyone in management. Pathetic. Avoid this company.
- Approximate cost of services:
- $7,000.00