Unreasonable quote for service that was unnecessary
Told me my faucet was broken and I needed a new one. Proceeded to try sell me a faucet and quoted me $800 to replace it. Just take out old faucet and replace it with a new one. That's it. I mentioned it was steep for just replacing a faucet and was told that it was a competitive price. Another company came and merely tightened some connections on my existing faucet and let me know I didn't need to replace the faucet after all. The technician from Waterworks didn't even look to establish that there was an easy fix. Totally wasted my time and I even ordered a new faucet based on their recommendation which I will now return. Very disappointed with the level of service and trying to upsell necessary items.
- Approximate cost of services:
- $50.00
- Company Response
Hi Jessica, Thank you for sharing your feedback. We always aim to provide our customers with thorough and precise service. Our technician assessed your faucet and believed replacement was the best solution for a long-term fix. We understand your handy man found a different/easy approach, and we respect their opinion.
If you have any further concerns or need additional assistance, feel free to reach out to us directly.
