shelly in Toronto

I placed an online order on February 14, 2015 and the payment went through my credit card on the February 17th. I phoned on March 10th to find out when my order was going to be shipped. There was no-one who could track an order except one person who is difficult to reach and I have not been able to speak to him as of yet. The person who took my call said 'my order was going to ship today'. He said this without getting any information about my order such as my name or Order #. When I asked him how he knew about my order - his answer was 'because there were boxes that arrived today'. This is the worst customer service and I'm sorry I placed an order with them. My order was delivered on March 19th and the product came from Hamilton Ontario - 1 1/2 hours away. One of the 3 fixtures was defective but I do not want to wait more than a month to get it replaced.

It was great working with Peter this year. He set up a schedule for clean-up, design/planting, and maintenance. I enjoyed my yard this year and the gardening was gorgeous. I got a lot for my budget and am looking forward to booking in with Hazelnut again next year!!

Was able to get a technician 'Ron' in on a Sunday as I requested and I was also able to get the time frame that was best suited to my schedule. I was extremely pleased to get the 'water problem' resolved quickly and professionally. A very short and happy story! I became a member of Mr. Rooter.

Communication was extremely difficult with this landscaper. I became insistent on communicating everything in writing even though the landscaper wanted to discuss verbally. In the end, the job had to be done over and even then, some aspects of design were irrational. She made excuses for not considering the 'look' of the design from the street view!