Jasmine from the Danforth

We received great service from the people at Mermaid from the time we walked in their door. We bought a pool and a spa from them and were not oversold in the least. We were sold products in line with our budget, space and needs - no more. The sales staff have a lot of integrity and are helpful. Our sales person came to visit us before the sale to assess our needs, and a few times during the installation to make sure everything was going according to plan. From the time of or show of operations the level of service has been great. We've had a prompt response to all our needs (a faulty gauge on our pool filter and a broken LED on our spa). The staff at the water testing station are also great and helpful. We take a water sample in every two weeks and love that it's professionally tested for no additional charge. We've had a great experience with them. Highly recommended.

Jerry recently completed a renovation of our main bathroom. He completed the work on budget, and although the work a bit late (5 days), it was worth the wait. We love our improved bathroom and the effort the Jerry put into making in perfect for us. Jerry was very responsive to our needs and concerns, which he addressed immediately and without question. Jerry showed up on time, was very clean and reliable. We've already got him doing more work for us.