TERRIBLE EXPERIENCE – WOULD NOT RECOMMEND THIS COMPANY AND WILL NEVER USE THEM AGAIN … After reading some of the posts on this website, I feel lucky that I only lost $90 to these people. Last December the bottom-mount freezer compartment of my fridge started leaking. I called this company and the technician was prompt and courteous. He pulled it apart and found a piece of paper blocking the drain. Now, six months later, it is plugged again - so I called them again to see if there was something else wrong. This technician was incompetent - I told him about what was done the last time and he told me that was irrelevant. He pulled the fridge out, removed the back, did some electrical tests and said the compressor was dead. I told him I had turned off the dial in the freezer compartment that morning to start melting some of the ice and I asked if this was pertinent. He told me it wasn’t and the compressor should still turn on for the fridge. He told me the compressor service would be $280 plus parts. I told him to forget it and I will replace the fridge (it is a Jenn-Air – I thought they are supposed to be quality). My gut feeling was to get him out of the house and call someone else. Once he left, I turned the freezer dial and the compressor started!!!!! I did what I remembered the last technician doing (basically taking apart the whole freezer compartment). After clearing the ice and using a hair dryer to melt the rest of it, everything is running perfectly. I phoned their customer service today and they were no help. She told me the $90 service charge is non-refundable. She said I could complain to their service manager but all he may do is tell his technicians to listen more to their customers – DO YOURSELF A FAVOUR AND STAY AWAY
