Stove Repair Under Warranty - 2 months and Nothing
Our stove stopped working one night in October 2021 and gave us an error code. We put in a service call with the extended warranty company who dispatched the call to this company. It took a couple of weeks for them to come out but they agreed to bring the parts relating to the error code sight unseen as that was the most likely culprit. They replaced the parts only for the error code to return immediately after the power was turned back on. The tech spent some time on the phone with his superior who said they will be reordering the parts thinking they’re defective. It’s been over a month now and they refuse to return our calls. We’ve been without a working stove for almost 2 months now and we’re no closer to a working stove than we were when it first died.
- Approximate cost of services:
- $0.00
- Company Response
you have an extened warranty, the parts are on factory back order this means the manufacture is out of stock. we place orders with one of the 2 autherized partsdistributors they then place order with manufacture when parts are on factory back order it means the manufacture has to hire a vendor to produce more parts,when they place the order the vendor produces the parts ships to manufacturer, then manufacture ships to parts distributors who then ship to us, parts distributors can not provide eta to us for factory back order parts, since covid we have had wait times from 3 weeks to 8 months for parts there is nothing we can do on our end as it is a manufacture supply issue
you have been advised that the part is on factory back order and we will contact you when parts are received
we are not going to call back every few days to advise the part is still on order. For the last 1 1/2 years there has been supply issues due to covid
parts from China appear to take the longest
below are copies of distributor avalibility for your part
please contact the manufactre regarding parts delay issues
Ian318411412
CONTROL ASSEMBLY,COMPLETE,
STORE AVAILABILITYQTY: Reliable parts
Ontario Distribution Centre Out Of Stock
Montreal Distribution Centre Out Of Stock
Mississauga 033 - PICK UP ONLY Out Of Stock
Toronto Caledonia PICK UP ONLY Out Of Stock Pick up only
Scarborough Br - PICK UP ONLY Out Of Stock Pick up only
Waterloo 032 - PICK UP ONLY Out Of StockPick up only
Ottawa Bank St - PICK UP ONLY Out Of Stock Pick up onlyMarcone supply Make:
WCI Part Number: 318411412
Out Of Stock Pick up at: VAUGHAN (Out Of Stock), MISSISSAUGA (Out Of Stock), BRAMPTON (Out Of Stock)amre aupply Part Number: 318411412
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