Need replacement glass for gas leak. Two years later still trying to get replacements. Was supplied two that I had to pick up or get charged more then new windows Oops they were made wrong. Good thing my installer caught it. No problem we will make you two more. When would you like to drive other hour to come pick them up a second time. I want them delivered, but now Im ghosted by their customer service. Ill be sure to tell all my friends and family about this place
- Approximate cost of services:
- $1,000.00
- Company Response
Hi There,
I am terribly sorry to hear about your experience with your warranty claim. All warrantable items are free and can be picked up at our facility (Toronto, ON) at no charge. Please email us at info@vinylwindowdesigns.com and we can discuss this further to see what options are available, for you to obtain your service units.
Vinyl Window Designs stands by its Lifetime warranty, and we hope you will give us another opportunity to make this right.