Sfrt

My rating is based on a combination of the work performed + the experience I had. This was for them to install a humidifier that I purchased myself elsewhere. Though everyone I dealt with was nice and seemed good, things didnt go very smoothly. Some of it they couldnt be faulted for. At the moment, Im still awaiting resolution for a pinhole leak in a tube that caused a small flood in my basement that I was lucky enough to notice before it got worse. The humidifier has been switched off since then awaiting a fix. My low rating is based on the experience I had post-installation trying to get things fixed. The primary complaint I have is theyre just not easily reachable. There is only one main phone number answered by essentially a message taker receptionist who has no access to customer data. They apparently have no way to look you up when you call in. So each time I had to spell out my full name, my address, City, phone number etc. When I struggle to find a few minutes in my workday to call in and I have to spend an unreasonable amount of time just to give my information and not even get to speak to anyone, its a terrible customer experience. In this day and age, it seems very unprofessional and doesnt fit with the rest of the experience I had. I wasnt even able to find an email address I could use to contact them. In most cases, my calls werent returned in a reasonable timeframe and I had to call back again. However - they were super responsive to respond to my initial inquiry through Homestars and to book my appointment. They do a great job of confirming your appointment by text and reminding you. Logistics experience fell off drastically once the installation was done and I needed post sale support. In summary - Id feel reasonably comfortable recommending their work but if there are any issues after, the experience was quite poor. Im awaiting a call back once again as we speak. And Im really hoping the company response back to this isnt to give them a call back at their main number where Id have to leave a message once again and pray for a call back.

My father has had service with TMC for a while and I finally got around to switching over. The amount I was throwing away each month to another company for years (name starts with A, ends with T and has a D in the middle), was ridiculous especially considering the unbelievably poor customer service. TMCs rates are much more reasonable and I’ve been happy with the service. Installer was courteous and professional. (My cost above may be incorrect- can’t recall but it’s their standard installation fee which is reasonable given the time spent)

Bottom line: I doubt you can find a better choice for garage doors. They carry top quality products, are priced competitively and their service and responsiveness are top notch. I reached out to several others via Homestars and elsewhere and Rob was by far the most professional and honest of them all. He gave us good advice on all aspects when we were selecting our doors. The R16 doors we ended up getting are fantastic and I'm happy with the big difference in insulation especially the reduction in noise! I'd also strongly recommend adding aluminum capping to the job - it's not that much more and really makes the whole job like even more professional. I'd have no hesitation recommending Direct Overhead for garage doors.

Called Richard in to have a look at my furnace that had been giving me issues for a couple years. His responsiveness is fantastic - I received a call from him within a minute of me submitting my Homestars request. Would definitely recommend him.

Quote process with Wojtek was straightforward. I obtained quotes from others on Homestars, some of whom didn't even contact me. As I settled on what I wanted done, Ecocomfort's quote was less than others for the same product and the high Homestars rating sealed the deal for me. I also chose to have fibreglass put in vs cellulose and they were willing to supply either one at the same cost. My job also included hooking up a bathroom exhaust duct that a previous contractor had just left hanging disconnected in my attic! Tom and his partner were on time (early in fact!), were courteous and cleaned up well. Took the time after to encourage me to inspect and explained other general issues to me.