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Andrew and Ryan came in two vans at the time promised and brought all their equipment with them on their visit, which was the same day we called Pristine Plumbing and Drainage. There was no running out to get more parts or equipment later as has happened to us when we used another plumbing service in the past. They were clean, friendly and polite. They kindly listened to what I had tried to do myself (hand auger the drain) and let me show them the plumbing runs and clean outs in the kitchen and basement before starting. They also gave us an approximate price for the job before they started that was very close to the actual final bill. They then installed a new inline clean out under the kitchen sink to aid in their work and then machine augered the line all the way to the city connection, some 100 feet away, clearing the clog. Because they were so kind and honest, I had them look at a toilet in our basement that had been repaired previously by the afore-mentioned plumbing company. They then also fixed that older toilet in the basement with a new fill valve and then evaluated its performance after the repair for a reasonable additional fee. They kindly suggested we could purchase (on our own) a water alarm, similar to the one we have on our hot water tank to give us further peace of mind for this toilet as it had flooded our basement previously and caused havoc. I am very satisfied with their work, appearance (they wore company branded clothing) and behavior during the repairs. They took great care not to create any additional mess and cleaned up after themselves to our level of satisfaction. I absolutely will call them again if I need more plumbing or drainage work in the future and can wholeheartedly recommend them to anybody looking for quick, professional and reasonably priced plumbing services.