mad from dunrobin

Called them to remove my old filter and install a new one I had purchased. They came he same day and I thought that was great because in May it's hard to get any pool company to come within 3 weeks. The guys showed up and didn't have the required parts that any pool company would normally have, so I sent someone to the hardware store to purchase what they said they needed. They did the job but my pool was not filled enough to test it so they said start it when your water level is high enough. The next morning I was able to start the pump and I noticed a large amount of water dripping from one of the hoses. So I thought on they said if I have any problems to call them back, I did and the girl that works there said she would send them over same day. I waited and they never showed up. I called the next morning and she sent two other guys , it was clear the minute they started trying to fix the problems that they didn't know what they were doing, they were saying that the first person who did the job was the owner and that he didn't do it right. (HUH) They connected the hoses from the filter to the pump and other pvc plumbing by inserting the hoses inside the pvc and using plumbers glue and caulking, I'm no plumber but even I know that's not right. They went back to they're truck and had the nerve to invoice me for another $60 , they were told what they could do with they're invoice in a very clear way , they left quickly. Of course I couldn't help myself and started the pump a few hours later to see what would happen and like anyone would expect the hoses flew out of the pipes and water went everywhere. I called them back and told them that they are going to pay half the bill for the plumber I have coming tomorrow .

I had my pool installed by mermaid in 2003. I have had a lot of problems with it. Such as the plumbing, it's awful there are elbows everywhere. Every time I have a pool company come to open or close the pool , the first thing they say is that the plumbing is horrible. Their customer service is not very good. I had and incident where mermaid themselves closed the pool , and in the spring they told me something chewed through the wires for the lights. I asked the service guy what I could do to have it fixed and he told me he wasn't sure. I called service and explained to them what had happened and that the guy doesn't know what can be done. I asked for them to send someone who would know. The next day the sent the same guy back ,,, and of course he still didn't really know. Then they had the nerve to try and charge me for this. I called the manager and he was rude and wouldn't understand the ridiculousness of sending the same person back and charging me. I have never called them since and I never will . There are other quality pool installers out there , mermaid is not the only one. Just had another issue, my line from the skimmer to the pump was blocked. We thought it was just debris. Turned out to be , that they put the line right up against the one and only tree near the pool house, and the roots grew under and over the line, pinching it. Once again mermaid and their plumbing!