Mermaid Pools And Hot Tubs

I had my pool installed by mermaid in 2003. I have had a lot of problems with it. Such as the plumbing, it's awful there are elbows everywhere. Every time I have a pool company come to open or close the pool , the first thing they say is that the plumbing is horrible. Their customer service is not very good. I had and incident where mermaid themselves closed the pool , and in the spring they told me something chewed through the wires for the lights. I asked the service guy what I could do to have it fixed and he told me he wasn't sure. I called service and explained to them what had happened and that the guy doesn't know what can be done. I asked for them to send someone who would know. The next day the sent the same guy back ,,, and of course he still didn't really know. Then they had the nerve to try and charge me for this. I called the manager and he was rude and wouldn't understand the ridiculousness of sending the same person back and charging me. I have never called them since and I never will . There are other quality pool installers out there , mermaid is not the only one. Just had another issue, my line from the skimmer to the pump was blocked. We thought it was just debris. Turned out to be , that they put the line right up against the one and only tree near the pool house, and the roots grew under and over the line, pinching it. Once again mermaid and their plumbing!