Stewart from Scarborough

During our recent heat wave, we called Mike because our air conditioning was not keeping up with the demand. He was able to provide us with very quick and efficient service. We are very pleased to have found an honest, knowledgeable and reliable technician to service our air conditioning and will not hesitate to call on him for our heating and air conditioning service needs. Without getting in to all the details here, we had a poor experience with another company that proved to us that Mike provides HONEST service. He does what is required and takes time to answer all questions thoughtfully. Plus, he's very personable. What more could one ask? Thank you Mike!

On Tuesday May 28th, 2013 two Bosco Home Services Technicians attended at my house for a previously booked appointment for a spring preventative maintenance check up for my central air conditioning system. Last fall I purchased a one year maintenance plan from this company. The one technician told us the second technician was a trainee. The trainer identified himself as Jay. Both men were very courteous and explained that it was very important that we be completely satisfied with their service. They told my wife and I they were going to go outside first to check the exterior portion of the system and then they would come back inside. It is important to mention that my air conditioning system had been operating perfectly and cooling our house very well for two weeks before these two technicians arrived. After about 20 minutes Jay came to the door and asked that I go outside to the A/C unit with him. When he took me to the unit he said I'm afraid your A/C system has a leak and it has lost a lot of coolant. I asked if they could find the leak. Jay advised me that it could take up to eight hours to find the leak and he could not guarantee success. He also told me the unit would require a Puron charge to replace the lost coolant. He estimated I would need up to 8 or 9 pounds of Puron at $136.00 per pound. In addition it would cost me $929.00 for the leak test. A vacuum and pressure test would cost another $179.36. To repair the lineset would cost another $250.00. He suggested this was a very costly repair process and said I would be far better to replace my entire A/C system. He offered me 3 choices for new A/C systems ranging in price from $4260.00 to $5375.00. All of these dollar values were listed on a Bosco Home Services Invoice estimate form. I mentioned to him that the system had been working perfectly prior to his arrival and that my wife and I would discuss our options before making any decisions. Then he and his associate took me outside again to show me that the pressure readings were very low on my A/C system. They proceeded to close up the outside unit and put the panel back on and then left. After the two men left my home I no longer had a working A/C system there was no cooling at all and only the fan was working and blowing warm air out of our air ducts. The next day I called another A/C company who came and in my presence opened up the outdoor unit and said sir I can tell you why your A/C unit is not working. The technician said has anyone looked at your A/C system recently? I said yes that Bosco Home Services had worked on the unit the day before. He then proceeded to inform me that the "Low Pressure Switch" (LSP) had been disconnected He told me when this switch is disconnected that the system believes the unit has lost coolant (refrigerant -Puron) and automatically shuts off the compressor preventing cooling from taking place. He attached the cable back on to the Low Pressure Switch. He then did a pressure test on the A/C unit and spent over an hour checking many different aspects of the system in my presence. At the end he reported that the system was fully charged and did not require recharging and that it had not lost any refrigerant. He further reported that the A/C system is working perfectly and requires no service. It is important to note that I installed this as a brand new system only six years ago. It does not take a lot of intelligence to figure out what happened here. I will leave it to the readers of this review to determine if they want to give their business to Jay and his Bosco Home Services Team in the future. I know they will never be invited to my home again to perform any kind of service again even though I have a prepaid service plan in place with them now. Stewart (A very unhappy customer)