Bosco Home Services

On Tuesday May 28th, 2013 two Bosco Home Services Technicians
attended at my house for a previously booked appointment for a
spring preventative maintenance check up for my central air
conditioning system. Last fall I purchased a one year
maintenance plan from this company. The one technician told
us the second technician was a trainee. The trainer identified
himself as Jay. Both men were very courteous and explained
that it was very important that we be completely satisfied with
their service. They told my wife and I they were going to go
outside first to check the exterior portion of the system and then
they would come back inside. It is important to mention that my
air conditioning system had been operating perfectly and cooling
our house very well for two weeks before these two technicians
arrived. After about 20 minutes Jay came to the door and asked that I go outside to the A/C unit with him. When he took me to the unit he said I'm afraid your A/C system has a leak and it has
lost a lot of coolant. I asked if they could find the leak. Jay advised me that it could take up to eight hours to find the leak
and he could not guarantee success. He also told me the unit
would require a Puron charge to replace the lost coolant. He
estimated I would need up to 8 or 9 pounds of Puron at $136.00
per pound. In addition it would cost me $929.00 for the leak test.
A vacuum and pressure test would cost another $179.36. To repair the lineset would cost another $250.00. He suggested
this was a very costly repair process and said I would be far
better to replace my entire A/C system. He offered me 3 choices
for new A/C systems ranging in price from $4260.00 to $5375.00. All of these dollar values were listed on a Bosco
Home Services Invoice estimate form. I mentioned to him that
the system had been working perfectly prior to his arrival and
that my wife and I would discuss our options before making
any decisions. Then he and his associate took me outside again to show me that the pressure readings were very low on
my A/C system. They proceeded to close up the outside unit and
put the panel back on and then left. After the two men left my home I no longer had a working A/C system there was no
cooling at all and only the fan was working and blowing warm air
out of our air ducts. The next day I called another A/C company
who came and in my presence opened up the outdoor unit
and said sir I can tell you why your A/C unit is not working. The
technician said has anyone looked at your A/C system recently?
I said yes that Bosco Home Services had worked on the unit the
day before. He then proceeded to inform me that the "Low Pressure Switch" (LSP) had been disconnected He told me when
this switch is disconnected that the system believes the unit has
lost coolant (refrigerant -Puron) and automatically shuts off
the compressor preventing cooling from taking place. He attached the cable back on to the Low Pressure Switch. He then
did a pressure test on the A/C unit and spent over an hour checking many different aspects of the system in my presence.
At the end he reported that the system was fully charged and
did not require recharging and that it had not lost any refrigerant. He further reported that the A/C system is working perfectly and requires no service. It is important to note that I installed this as a brand new system only six years ago. It does
not take a lot of intelligence to figure out what happened here.
I will leave it to the readers of this review to determine if they
want to give their business to Jay and his Bosco Home Services
Team in the future. I know they will never be invited to my home
again to perform any kind of service again even though I have
a prepaid service plan in place with them now.
Stewart (A very unhappy customer)