Merbership, Essential Whole Home
I purchased this service Nov. 27, 2023, and was told to call for service on the AC unit the end of May which I did. When I called, I was informed that the service could not be done until August! I was annoyed and told then to cancel the service on May 30th. Since then, I have called 5 times for the refund and each time the operator said they would past the message to the billing department. I have not received one return call or the credit. This is very frustrating and discussed with the service!!
- Approximate cost of services:
- $325.44
- Company Response
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please phone our Operations Manager at (647) 943-0807. Thank you!