Nick from Mississauga

One of my Shut Off Valves was leaking. Called around to get quotes. One company gave me a quote sight unseen; another gave me a quote from a poor pic I took (I didn't realize I had 2 shut off valves). Azan was the only one to ask for a full picture of the valves and meter, and suggested a better solution (ie, shut off valve before the meter, and a Hose Bib Adapter after the meter to drain the system when needed). He was very professional throughout, followed-up and confirmed, and let me know when he was running 15 minutes late due to traffic. I'm very glad I hired Azan.

Based on a referral from some in-laws, Clemente installed the furnace in my house in 2001. He didn't have the right amount of pipe to properly finish the job on the outside of the house, and said he'd be back the next day to finish it. It took him 6 years to come by and finish it (2007). In December 2012, the furnace started making funny noises, so I called him on a Sunday night to come by and take a look at it. We set a date and time (the following Tues evening), and he never showed. I called him and he said he got busy with another job, so we set another time for the following night (Wed). He didn't show again. When I called, he said "you have to understand that is the nature of this business". I hung up and called another company to repair the furnace. Clemente does a great job IF (and that's a big IF) you can get him to show up.

I was very satisfied and would highly recommend Richard, Coretemp, and his crew (Eric and Nolan), as well as the office support provided by Janice. Richard kept me fully informed as to when he would show up, and mentioned the possibility of getting started even earlier in the morning (7:30 am), which sounded great to me (so I could get on with my day). The quote was emailed when he committed it would be, and all expectations created were met. I watched almost all of the installation, and everyone answered all of my questions politely and professionally (and I tend to ask a lot of questions). I could see great care was taken to do the job properly the first time, and to not cut any corners. They also left my basement cleaner than they had found it. I did not get multiple quotes on this job, but my previous interaction with Richard (quoting on a Tankless Water Heater) earned my trust (ie, factors taken into account on proper placement, financial justification, etc). Coretemp is probably not the lowest-cost provider out there; however, I was impressed with their professionalism, punctuality, follow through, attention to detail, and speed.