Laurie from Old Toronto

The Job was completed last year and looked great. After the winter, thin spots with small holes about an inch wide appeared exposing the material below the asphalt The asphalt was only of 1/8 to 1/4 inch thick. I was able to push a screwdriver into the earth and crushed material below proving to me that I did not get the compacted 2 inches of asphalt specified in the contract . After sending photos to Silvano, he told me they would repair it and not to worry. After not hearing back for some time I contacted him again and he said they do repairs at the end of the year- about 5-7 months away. I then got a call from Sivano telling me his uncle Sam was going to look at it. Sam came without tools, did no measurements, did not poke or inspect the holes closely , became testy and said there is no problem and the job will last for 10 years. He tried to convince me that there were just imbedded stones that came loose but he never explained why I did not get 2 inches of asphalt as promised in the contract. I am concerned this job will not last. I am an engineer and my neighbour who was present is an architect We know what we were looking at. We also know that Sam was just trying to convince us that there was no problem because it was going to be costly to fix this. It appears my only option is to get another company to fix it and go to court to get Nortown Paving to pay. It is unfortunate because this company has a number of good reviews. I guess if you deal with them you need to know that you are rolling the dice and just hope that you don't get a below par job that requires follow up from them. I have added a photo of one spot to show the material coming up from under the thin asphalt. There was only one visit (not two) made under duress after pointing out the problem of thin asphalt. You can see the fine grade of the asphalt which contains no stones (see the photo).. As a Profesional Engineer I stand by all my comments above regardless what the company chooses to say . I really have no axe to grind, just surprised by how they are trying to avoid dealing with this in a busines-like manner. Like I said, take your chances.

They damaged a brass bed footboard during my move from Montreal. The fellow who dropped it apologized for the mishap. It happened in the house before being put in the truck. When delivered in Toronto, it was suggested that I make note of the damage where my signature was on his copy of the receipt. I called Elly, who I had dealt with all along and she told me she would talk to her manager and get back to me. After not hearing, I asked how it was going. No response. It has been over a month now and I have not received any communication whatsoever. Regarding the company reply to me below , another month has gone by and I still have not heard anything. There were other problems that I did not mention initially...1) Original pick-up date was changed without informing me,2) They arrived late on new pick-up date and I could not reach anybody on the weekend while waiting for the truck, 3) Dropped and damaged brass footboard in the house as described above. 4) Delivered the wrong load to Toronto address and had to wait for truck to go to back warehouse for ours. 5)Had to pay cash which was awkward not knowing exact amount to pay on delivery. Hopefully they take credit cards now. Positive: Guys worked hard; they were polite.