They damaged a brass bed footboard during my move from Montreal. The fellow who dropped it apologized for the mishap. It happened in the house before being put in the truck. When delivered in Toronto, it was suggested that I make note of the damage where my signature was on his copy of the receipt. I called Elly, who I had dealt with all along and she told me she would talk to her manager and get back to me. After not hearing, I asked how it was going. No response. It has been over a month now and I have not received any communication whatsoever.
Regarding the company reply to me below , another month has gone by and I still have not heard anything. There were other problems that I did not mention initially...1) Original pick-up date was changed without informing me,2) They arrived late on new pick-up date and I could not reach anybody on the weekend while waiting for the truck, 3) Dropped and damaged brass footboard in the house as described above. 4) Delivered the wrong load to Toronto address and had to wait for truck to go to back warehouse for ours. 5)Had to pay cash which was awkward not knowing exact amount to pay on delivery. Hopefully they take credit cards now. Positive: Guys worked hard; they were polite.
- Approximate cost of services:
- $900.00
- Company Response
Good morning Laurie. I apologize, I wasn't aware that the claims department hadn't gotten back to you yet. The time frame for processing a claim is between 4-6 weeks, but I will ask them to expedite this matter for you. You should be hearing from them very shortly. Aside from the footboard, I hope that the remainder of your move was up to your expectations!!