When I first walked in I thought this place was great. Large selection of higher quality items that many other retailers do not carry and fantastic prices. This is exactly what I was looking for. The sales team seemed helpful, but not overly pushy. I bought a 24 inch fridge, 18 inch dishwasher and a Samsung washer and dryer. I also purchased installation of the washer/dryer. At the time I was concerned that the washer/dryer might be too big for a condo laundry closet but I was assured it would be fine. Before delivery I did the measurements. I noticed that it was not wide enough, since the plumbing hookups were coming out of the wall too far. I had a plumber in to move this to accommodate it. I also noticed that the depth measurement of the appliances left me with about 5mm of extra space... I called Canadian appliance and asked a sales rep if this would be sufficient and if this measurement included hoses needed for hookup - he said yes. I came into the showroom to measure it myself... no it wasn't. I would need another 4 inches for the exhaust vent hose. I cut a hole in the drywall so that this could be brought in behind the stud. When delivery time came, I met the delivery team in the loading bay. I watched them take the appliances out of the truck and noticed they were extremely rough with everything. They brought everything upstairs and began installing the washer dryer. I wasn't sure if it was going to fit and asked them what they thought. He just said "It gonna be stickin out." I said we may need to cut into the wall a bit more and I was very aggressively asked "WHO!? WHO IS GUNNA PUT A HOLE IN DA WALL!?" I said I would. He laughs and walks away. I lined everything up and cut out the drywall where necessary. It still didn't work. They told me I needed a side vent kit. They left with the washer in the hallway and the dryer in the bathroom. I went back to Canadian appliance and spoke with the manager. The delivery team was hired out since their own employees were busy. My faith was somewhat restored. They told me to buy a 'space saver' and they would have their guys come out to install. They came and were reasonably polite but upon them cutting into more drywall I was told "This is extra you know - I'm doing renovations for you now". Long story short they still could not fit it - the stacking kit put the dryer 3 inches back from the washer. I go back to Canadian appliance and talk to the same manager. They show me a Maytag washer/dryer that stacks one on top of the other and should fit. The next delivery team comes and we managed to get it in, though it took some time (and I was reminded of this when one of them asked me if I was "trying to keep them there all day or what?!"). Besides all this, when the original delivery team delivered the fridge, they were so rough with it that they broke off a back leg. I found it in the loading bay and showed the manager. They ordered me a new one, but ordered the front leg. I explained that they sent the wrong part and they said another one would be sent (about 3 weeks ago - still have not received...). To their credit they did wave the restock fee for returning the Samsung washer/dryer and did not charge me for the second delivery. The Maytag system was cheaper too so I was given a refund for the difference. TL;DR: Great prices, excellent selection, reasonable sales staff service and helpful management team. Terrible third party delivery service and barely palatable in house delivery.
