Nelson from Concord

I had leaking toilet and its shut off valve was rusted open to my horror so I called Mr. Rooter. Daniel Thomas from the Newmarket branch arrived and did the repairs. He was really friendly and knew exactly how to fix the issues really quickly. He answered all my random questions while he was working and even gave me estimates on other plumbing projects if I decide to address them in the future. He had an iPad with him that linked up to Mr. Rooters' servers which outlines the cost of replacing the shut off valve, leaky toilet, and other estimates. He showed me the cost of the work up-front before he started working so there was no surprises. Since it was all the costs were through the iPad I was emailed the invoice and even the estimates for future reference. Since Mr. Rooter is large and employ many people which can vary, I recommend Daniel Thomas from Newmarket if you fall under his branch's service area.

I had a backed up kitchen sink which we tried plunging. The plunging then broke a seal in my 30 year old pipes. I then called John Dima who was polite and professional. John came in, promptly assessed the situation, and began replacing the pipes after I gave the okay. He was extremely efficient in his work. I highly recommend him and I wouldn't hesitate to call him again if I have an issue in the future.

Overall I'm very impressed with Waterworks as a whole. Both Natasha and Larry were professional, courteous, and pleasant to deal with. I will definitely call them back for any future plumbing issues. My kitchen sink became clogged and would take an hour to drain. I made an appointment with Waterworks to have someone come in an clean it out. I spoke with Natasha who arranged the appointment and later sent an email photo of Larry the day of the appointment. Larry arrived made his assessment, informed me of the price, and began work. After cleaning out the first 25 feet of greasy pipe it was still clogged. Larry had to bring in his 100 foot clog buster and got the clog around the 40 to 50 foot mark; a huge nasty chuck of hardened grease. Larry cleaned up the spilt greasy water and left everything as it was before he came.