Do not use this moving company. They are dishonest and should not be trusted with your items. To get your business they arrive at your home, review the size of the move and provide you an estimate that is only one quarter of what they end up charging you. During the move, the owner, was continually yelling at me. He was very rude, sarcastic and unprofessional. The owner demanded I sign his contract before the move even though the contract stated that I checked the truck after the move and none of my items were left on the truck. I pointed out this clause to the owner and told him that I didn't want to sign the contract until after the move; however, the owner insisted I sign it before he would begin the move. He told me that this is how he did business. It was the morning of my move and I had a short time period to vacate my home. I felt stuck. During the move, the owner was very rude to me. He was constantly yelling at me and stating that I was incorrectly using his shrink and bubble wrap. He was sarcastic and abusive and made comments about me even though he knew nothing about me. He charged me several times for rolls of shrink and bubble wrap that I did not use. The owner took back unused rolls at the end of the move - even though I had paid for them. He was charging $50+ a roll. In addition, the owner only had two men available to unload the items in my new home when there should have been four. This cost me a lot of money because they were working by the hour. At the end of the move, my husband discovered that one of his large steel shelving units was left on the truck. The truck drove off right after the move and didn't wait to allow my husband time to check the truck for content. We brought this problem up with the owner and he told us that he checked and nothing was found in the truck. We were very upset. I had a treadmill that I needed moved to the third floor and the owner said he could not move it up there. Yesterday, I paid two movers who moved my treadmill up to the third floor. The owner is incredibly unprofessional and should not be trusted. Moving home is a very stressful situation in itself and dealing with S & Sons Movers makes the experience an absolute nightmare that will take you a lot of time to recover from.
- Approximate cost of services:
- $4,000.00
- Company Response
This dispute is handled by BBB at the moment, where all contracts and facts can be seen in support of our reputation and professional job done. An estimate was provided to the clients for 7 hours job, in condition that all will be pre-packed and ready for the move. Clients assured will be packed, and last minute booked our packing crew for 6 hours the day before the move. Even it was not all completed, clients again assured they will be ready for the next day move. Not only they were not ready, but also ''forgot'' to disclose that they have a storage to move. Access to the storage was via bushes, in a poring rain conditions. This all leaded to 3,5 hours extra, that took to complete the move. Also, we were able to bring additional truck, to accommodate the undisclosed content of the storage. Client signed on the contract that initial approximate estimate of 7 hours in not valid any more. Clients also requested an un-packing services the day after the move, which is of course at additional charge, that somehow clients want to include in estimated 7 hours job. We are proud of our team, we were able to help this clients in a very ''unfriendly'' poring rain condition, were able to load everything and did it all in a timely manor. This clients were extremely rude and difficult to work with and we feel ''robed'' from our best intentions, efforts, saving them $400-$600.00 by providing them with boxes, wardrobe boxes and bins for china. Please see our latest videos on our Facebook page of everyday happy clients, served by S & Sons Moving team.