- Approximate cost of services:
- $3,000.00
- Company Response
We appreciate the clients feedback - it was indeed a tough move. We do not appreciate false expectations and accusations. We provided the client with an approximate estimate, which clearly specifies there is no fixed rate. There are many factors involved in a move, which the crew can not handle (i.e moving conditions, weather, traffic, etc.), this is why we, like most other companies, work hourly. The client was provided with a free in-home estimate, along with a detailed quote with our attached contract with all the terms and conditions. One of the terms is a prepayment based on the estimate, this was accepted by the client. On the move day the client disputed, creating unnecessary tension and arguments. Our crew experienced bullying from the client and worked under pressure the entire move. Our crew worked 10 hours with no break. We delivered our promised service, along with a last minute pickup which was not charged, saving the client time and money. Our team is disappointed with the lack of appreciation and these comments. We wish the client all the best.