Charles from Toronto

Last week I noticed that water was backing up out of our basement floor drain. We needed to find a reliable drain expert quickly to fix the problem. One of our friends recommended Toronto Drains and Waterproofing. I phoned Trevor the next morning and explained to him the situation we were faced with. He phoned back a little while later and told me that he could rearrange his schedule to work on my problem the same afternoon. Kudos to Trevor for quick response! He used a camera attached to the end of a drain auger to diagnose the problem. It turned out that there was a blockage in the drain line caused by tree roots in my front yard. The work to clear the line was well done and completed in good time. Trevor is truly a professional. Not only is he knowledgeable, focused but his price is fair. From now on I would entrust all my future plumbing, drain and waterproofing needs in his capable hands. And I would recommend all my friends to do the same! Thank you, Trevor.

For a long while our master bedrooms ensuite bathroom was showing signs of age. It was time to renovate. We decided to pay Lampert Renovations a visit as their showroom was less than 10 mins from our house. We spent over an hour initially with Alex and Lawrence, both of whom were very helpful and offered many good design ideas. Two more visits later, we picked out all the material we wanted and signed the contract. The job took a little over two weeks to complete. Eugene did most of the demolition and installation work, occasionally he would bring in other Lampert staff to help. We cant say enough about Eugene. He was a very skilled and professional craftsman. Always thinking ahead, he was able to identify potential problems before they occur. Few things could escape his experienced eyes. His vision allowed the project to progress smoothly without unplanned stoppages. We are very happy with our new bathroom. Thank you, Alex, Eugene and Lawrence for a job well done.

I am using So-Clean to clean carpets and air ducts at my home for the very first time after reading glowing reviews on HomeStars. Now that I have seen their work firsthand, I can say without hesitation that it wont be the last. CUSTOMER SERVICE: I run out of superlatives to describe their customer focus. They always kept me in the loop in a timely manner either by email or by phone. Everything from price quotes, scheduling, work crew ETA and invoicing was done expeditiously. The two work crews they sent were polite, respectful, professional, and always willing to go the extra mile. AIR DUCT CLEANING: Jahmiah and Yousef did a wonderful job. My air ducts have never looked cleaner after Jahmiah showed me the before and after photos. CARPET CLEANING: From the get-go Daniel and Viviana put down drop sheets in all their foot traffic areas to protect the floor. They also wore shoe covers while they were in the house. Daniel also explained how he would tackle some of the stubborn stains he spotted. They were very thorough in their approach, and I am very satisfied with the result. Highly recommended.

I reached out to George of Gas Guys.ca by email on Friday afternoon to enquire about installing a new gas range. He promptly replied on Saturday morning that he was able to fit me into his busy schedule the same afternoon. The job involves disconnecting an old gas range and replacing it with a new one. He was very experienced, knowledgeable, and meticulously focused. Nothing escaped his attention. As expected, he completed the job like a consummate professional. He even took the time to familiarize me with the controls and operations of the new unit. On a personal level, George is an amiable and obliging young man. I am extremely grateful that he went out of his way to help me out with a disposal problem I was faced with. I can say without any hesitation that George deserves all the accolades bestowed upon him on Homestars. For this job, I would unreservedly add mine. Well done George and my sincere gratitude for what you have done for us.

I contacted Enrique of Professional Tree Services after reading all the good reviews in Homestars.com. We had a short phone conversation about my requirements, and he was at my house within a couple of hours to give me a free estimate. Work started the next day. The job involves cutting down to ground an old dying cherry tree and 3 out of control weed trees. I also asked him to trim a few overgrown shrubs. He and his crew showed up on time as promised. They were polite, obliging, efficient, and professional befitting the company name. I cannot say enough about the fantastic job they did. The icing on the cake was the cleanup. My backyard has never looked this good after they were done with it. Well done, Enrique. Muchas Gracias Amigo.

My old Asko dishwasher gave up the ghost a little while back. I needed someone to pull out the Asko and install a new Bosch. I have used Steve for washer/dryer repairs before and was very happy with the work he did as well as his work ethic. He is very knowledgeable about all major appliances. After I left a voice mail on his phone, Steve called back within 30 minutes. He asked me to email him a couple of pictures of the plumbing connections under the kitchen counter adjacent to the existing dishwasher just to make sure there are no surprises. Within 10 minutes we agreed on a price and he was promptly at my front door the next morning. The work was completed competently without delay. Steve was also kind enough to help me move the old dishwasher to the curb for the city to pick up. Thanks you Steve for a thoroughly enjoyable professional visit. Well done.

We recently decided to replace three old Eljer toilets in my house. The first plumbing contractor I contacted didn’t even bother to respond to my messages despite getting high ratings and reviews on Homestars. I subsequently contacted Draincom. What a difference in customer service between the two companies. The lady who took my call at Draincom was very helpful. I was able to book a next-day appointment at 9:00 a.m. for technician Valentyn B. to come to my house to cost out the work and, if I agreed on the price, to do the work straight away. Val called me just before 9 a.m. on the day of the appointment to let me know that he was delayed in traffic. He also gave me an estimated time of arrival, which was nice of him to do so. His work was neat, efficient and professional. The old toilets were carefully removed and three new TOTO toilets installed in good time to my complete satisfaction. I would use him again for my future plumbing needs. Thank you Val.

I have used Greenbloom for short term summer yard maintenance for the last couple of years. I have been very satisfied with their work, although I did not take the time to write about it in Homestars. This year I hired them again in May/June while I was away. Again they did a fantastic job. How nice it was to return home to a well-manicured front and back yard. The shrubs were neatly trimmed, the lawn looked great, no weeds, the driveway and the patios were blown clean. This time I thought I should take the time to write a short review to express my appreciation - thank you, Greenbloom for a job well done.

After a disappointing customer service experience with Pella to repair a damaged Pella bow window, I decided to look around for another supplier to do a total replacement. The positive reviews of Casa Bella Windows in Homestars.com caught my eye. My first contact with Mathew Harant in sales at Casa Bella’s showroom on Airport Road gave me a good impression. I explained to him what I wanted and he answered all my questions fully and professionally, no high pressure sales pitch, no derogatory remarks about other windows companies, only what Casa Bella can do to meet my needs. Two subsequent meetings later, I signed the Renovation Contract Agreement. What impressed me most on this project was the work done by the installation team of German, Manny and Allan. The job took 2 days. The first thing they did when they arrived was to put down thick drop sheets to protect my hard wood floor. They exercised great care in taking out the old window, always mindful of not damaging the existing exterior stucco and interior dry wall. I opted for Casa Bella’s Uniqwood windows with vinyl exterior and oak interior. So there was quite a bit of wood trim work to be done. German was very meticulous, always paying attention to small details. His carpentry skills shined in the final product – perfect miter joints and smooth corners. It would be remiss of me if I didn’t mention Manny’s caulking – neat, straight and no spills. Allan made the work site clean and organized. The final result is a beautiful wood framed bow window which stands as a testament to the excellent work done by Casa Bella.