We hav had this company under name of Energy Snow Removal Services for 18 years. They service our 2 triplexes with 2 - 3 car garages and our nearby home, plus a 4 plex and duplex where our home shares driveway and 8 garage spots. In the last two years they have been terrible. (ROTTEN) Not fulfilling contracts non responsive to telephone calls or faxes. Don't shovel publc sidewalks piling snow in garage spots so there is no access. Driveways treacherous not properly shoveled, tenants often getting stuck in ridges that are left. It is so bad that a tenant next door threatening to sue landlord. People have fallen on public sidwalks. Neighbours across the road complain because Rosedale piles snow from our properties across their driveways. I have started shovling the public sidewalks and salting. Even with this effort on my part they don't touch the public sidewalk even if there is a dusting of snow after I've shovelled it. I've issued a statement of work for new snow removal services on behalf of all of the above properties as we don't want to be ripped off next season again and most important to provide a better level of services for our tenants and the high level of pedistrian traffic on our street
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Communicate with their customers
- Any advice to offer fellow homeowners facing a similar project?
- Obtain estimates from other companies
- Company Response
First off, thank you for being a customer for 16 wonderful years without problems, and we apologize if you've had problems in the last two. We really hope you contacted us directly over this problem, and didn't just leave a bad review here, as homestars has allowed multiple bad and fake reviews about us for 2+ years without us being informed. This sounds like a problem that would have been easily fixed by talking to us, so we really hope you did give us a shout! If not, feel free to give us a call anytime, and we'll solve any problems you might have had.