I purchased a Klausener sectional in November08'. I had made the down payment and was told by sales rep that i would pay the balance upon delivery (which is also indicated on the back of the receipt)of the sofa. Early January 09 i recieved a call from a man that worked there (which i later found was no longer employed with the company a few days later)to confirm delivery date of sofa. A week later I noticed a $1000 plus charge on my VISA. This charge was not authorized by myself nor was i informed that there was a charge that was going to be made on my VISA. I called GH JOhnson, and it took practically a full day to get answers as they were giving me the 'run around', when i finally spoke to a female (ALISSA) she did not apoligize but said that the charge would be reversed. Two weeks later i checked my VISA and NO REVERSE charges were made!!! Therefore had to call back and was given the RUN Around again. I spoke to the original sales rep (who also does not work there any more Ricky)and again the RUDE behaviour prevailed. Charges were never reversed, no apoligy was noted and to top it off after a few months of waitin the the WRONG SOFA was delivered. On top of it being the wrong sofa, this sofa was FILTHY!! This sofa had a footprint on it,was stained with who knows what, and some crust marks on the pillows. I again called, was given the RUN AROUND AGAIN, Finally they told me that MY SOFA that I had PAID in FULL was put in storage and then accidently put in the showroom and was sold. THEY SOLD MY COUCH THAT I PAID FOR IN FULL. Currently I am with a filthy nasty loaner sofa pondering on what to do next. I will NEVER SHOP here again, it is the worse CUSTOMER SERVICE, and DO NOT RECCOMEND THIS STORE TO ANYONE. THEY ARE INCOMPETENT, RUDE and ABNOXIOUS. I also agree with other reviews that the '10' rating is FABRICATED. I'm sure there is a GH Johnson team dedicated to writing the '10' rating reviews. It must be coincicdental that all the low rated 0-1 reviews all share common themes ie. RUDE staff, YOUR PAID in FULL furniture sold to other customers (WTF), and banged up furniture. TRUST ME DO NOT SHOP HERE...you are looking for trouble and headaches. I plan to take this to the BETTER BUSINESS BUREAU
