G.H.Johnson's Trading Co. Ltd.

My elderly mom bought dining table, chairs, bench and was super happy.
They even changed the table for her for free when she felt it didn't look good in her space.

I have been doing furniture shopping at GH for about 10 years. Our first purchase was a couch and matching chair 10 years ago - even after 10 years both are kicking and we use them every day. The delivery experience was excellent too.

Just last weekend my wife and I dropped by the store to have a look at a sectional couch for our basement and the service was excellent and we bought on our first visit - so love that this store has everything and need and you do not need to waste time running around looking at a bunch of different stores. (In the end they are going to have the best price) I also like the fact that they are willing negotiate and make a deal.

The furniture in the store as floor models are great deals and worth checking out - they can also order anything that you like too. I would highly recommend their products and this store.

I was referred to this company by a friend who purchased a beautiful velvet bed and was extremely happy with the workmanship. On that basis, I too ordered the same bed but in a different colour. I only saw some of the reviews after-the-fact. I can't speak to anyone else's experience but I had a very smooth purchase and delivery. I was 7 months pregnant when I made the order and the company worked towards expediting the production and delivery of the bed given the circumstances. They met their timeline and the guys who delivered the bed were courteous and careful when bringing the item into our newly renovated home.

PLEASE READ ALL NEGATIVE REVIEWS...there's a consistent theme throughout, and sadly, true.

Avoid this place at all costs, unless you're buying something in the store directly. Custom? Forget it. Save yourself the mountain of frustrations. Customer service is non-existent. Let me give you a detailed timeline of how misleading they are.

Ordered a chair May 13, 2018. Was told it would take 6 weeks. Past the 6 mark, no call, no heads up as to why the delay. July 23rd (week 11) I receive an email saying my order is ready for delivery. July 25th, my girlfriend misses classes and waits for a 2 hour delivery window. Nothing. No phone call, no email, no explanation...nothing. Almost 3 full business days and a strongly worded email later... "oh we're so sorry but the delivery people went to pick it up, but were told it wasn't ready." Please note...I was told this July 30th, and this date will become important after the next paragraph.

Already something doesn't jive. And to anyone reading this...I will list my email below and can provide screen shots of all communication to prove how I've been mislead. But back to the story at hand.

I'm now told (July 30th email)...don't worry, we've arranged delivery for August 9th. But there's a catch. Apparently the manufacturer has closed shop for a week (Friday, July 27 until Monday, Aug 6). Hold on..so either my order was never ready and they pruposley mislead me or management told their communications person, "Yeah yeah...go ahead and just tell him it's ready, we want his cash." (when in fact ...it's not). So how can you promise an order will arrive on a date when you can't even get a hold of the manufacturer to see if the order is ready? Because this communications person was out of the office between the 25th (expected delivery date) until the 30th, past when the manufacturer (Statum Design) shuts down. I had emailed this person the day of the delivery - past the window (25th) and twice on the 30th (the second email was the strongly worded one. Somehow I doubt it was made in a 2-day window.

I will give the communications person this - ever since my many complaints, email correspondence has been steady and frequent. Nothing from Patrick at all though, and he was cc'd in all emails. Surprise surprise. Go read all the other negative reviews about how he conducts business...you'll see the trend. When I complained to one person on the phone (and nearly lost my sh*t) the tone in their voice and the way they responded sounded like "Yeah of course it's not right...you as a customer don't deserve this."

Trust me...all the negative comments have some truth to them, especially the ones that say they are quick to take your money but won't bother to let you know what's going on and will leave you hanging. When I had to pay the balance oh man were they lightening fast at processing my credit card. It was quite incredible....AND MY CHAIR HAD NOT EVEN BEEN MADE!!! They're supposed to collect the balance after it's ready.

If you want to buy something ready made in the shop...sure. I ordered a bookshelf and it got there in reasonable time. If you want something made...AVOID AVOID AVOID. Never again do I want anything to do with this store.

Think about it...most places that have a stellar reputation have something in common. Many 5 star reviews...followed by many 4s, a few 3s, and a rare scattering of 2s and the odd 1. Go back and see how many 1 star reviews there are in proportion to the total. Not only that...how detailed they are. That right there should tell you something.

I will update this again if and when my chair arrives (written July 31, 2018). eugene.negrii@gmail.com <--- if you need any further info, which I am oh so happy to provide.

Have been purchasing from this company for 20 years. All purchases were easy. Sales people were helpful and straightforward.
Really happy with the great quality of the two sofas we purchased. Was back today to shop again. Always amazed with their great prices.

We had decided we wanted a particular sectional (statum designs) and had selected our fabric and all the details. Decided to call GH Johnson and they beat the best price by a lot. Delivered it in time. There was one issue (the legs were the wrong wood) and they had someone come within a couple of days to switch them up for us. Great service and prices! Will definitely shop here again.

This company is a joke. All I can say is they have the gift of the gab, they will promise to take care of everything for you, you're in the best hands ... until you've paid for your purchase. Then, all customer service goes in the toilet. From the delivery men showing up smelling like booze, to the constant excuses why the purchase was delayed by over 3 weeks after the original scheduled delivery date.

Come 5 months later the sofa and love seat started developing body impressions. Filed warranty claim in January. The worst experience of my life to date. Apparently a replacement order had been filed and would take 8 weeks to deliver. Those 8 weeks came and went and apparently nobody thought it was important to notify me that the items were not coming. So I called. Was told another couple weeks. Ok ... so I wait. And call back in a couple weeks. Another excuse. Another couple of weeks. And so this has gone on. Over and over. The countless phone calls to that company and being told it's been taken care of. Dealing with Pat Johnson is useless as he has no time to explain anything. He has hung up on me countless times and finally he told me If I call again he'd cancel it all together. As of now, I still haven't received a replacement for the defective one, nor an expected delivery date.
I am now trying to deal with the manufacturer directly, as this company CLEARLY does not have any intention of following through on promises.
PLEASE do yourself a favour and avoid this place like the plague. Pat and his silver tongue will promise you the moon, but don't ever expect delivery.

Regret buying a couch from this store. It was promised to arrive after 8 weeks but it arrived a month later. We always had to initiate contact to get an update and promised they would call back in two minutes which turned into a week. In retrospect, we should gone with their competitor. The extra money for the delivery would have been worth it rather than deal with GH Johnson and the owner , Pat.

My partner and I stopped in as we have driven past it several times and were intrigued. I can't say much for the service we received. We had to chase people around to get their attention despite having made eye contact with several of the employees working on the floor. We were patient and looked around the showroom. Approximately 30mins into our visit we were approached and asked if we had any questions. We were looking for a sofa and there were 2 that we were interested in. We decided on one and were given a discount as it was the only one left. We had expressed concerns as the buttons on the tufted seat were off center but were reassured that If we wanted it, they would have the cushion serviced to correct it. I asked about the warranty and was told that "they stand by their product", which is apparently sales-speak for NO. They were more than happy to accommodate once we decided to take it.

-UPDATE-

Since delivery:

1. The cushion was not serviced as we were told it would be.
2. Since we've had the sofa (3 weeks), several of the buttons have just popped off the cushions
3. We have sent several emails to customer service and haven't received a single response
4. We have called several times and were told that we needed to call back in 10 mins to speak to Mark Johnson regarding the issues. Mr. Johnson is apparently never in the office and has not once returned any of our calls.

BEWARE - They will sell you a dud and then cut off communication once they have your money.

We purchased 2 high end sofa's for a fraction of the cost. The pricing at GH Johnson is very reasonable for what you get. They have a great selection of furniture. We live out of town and the pieces purchased were delivered with no problems. Overall I was very satisfied and would highly recommend GH Johnson.