Poly B Replacement- whole house
These guys did a great job and were very professional throughout. They know what they are doing and do not give you the runaround. Would recommend them in a heartbeat. Pricing is way better than a lot of the other outfits in town and they stand by their work.
Hey Farid, thanks for the amazing review. Much appreciated.
Leaky pipe repair - polybutylene
I had a leaky polybutylene pipe in my basement and asked action auger to come out on Nov 12th, 2013. The tech, Jason A made me aware of the charges and had me sign. Then, as he wasn't sure what to do to best tackle the task at hand, he called in a few reinforcements for a second opinion. After arriving at 11am and finishing around 4:30pm, he starts making up a new invoice with charging a total upwards of $500 dollars instead of the 282 I initialed next too. He said he made a mistake and the accurate charge is the $500 one. After I refused to pay and threatened to call the BBB on him, he called the office. In the end I only paid what I was made aware of and cannot figure out why AA would feel compelled to charge me for service charges I was not made aware of in the first place. Don't use this company or their diamond club as it is just a way to lock you in to their overpriced service fees. They overcharge for everything and will squeeze every last penny out of you. Responding to your comments below: Yes, I had him call the office for 45 minutes and he finally got a hold of someone after the 4th try. During those 45 minutes until he was able to reach a supervisor he was adamant about not leaving until he was paid in full and it was the end of the day and he was unable to reach anybody. Once he called and got a manager, the manager already knew about the situation(from the journeyman who was already onsite giving his second opinion) and said it was OK to charge the initialed price. So my question is: Had Jason not left my property until I paid the $500+ tab, and I paid him, would you have refunded my money the next day or would you have waited until I called the BBB and filed a formal complaint?
You're absolutely right. If our technician made an error in his initial pricing, it should not be your problem. This is why we have our customers sign-off on the price before the work begins, to avoid surprises like this. We are happy that you had him call our office to resolve the issue. We will make sure to speak with Jason and re-train on our company policies if necessary.
One thing I'd like to mention thought is that our Diamond Club is actually a great program. If offers font-of-the-line service, 25% discounts on plumbing repairs, and $500 of free home inspection services every year by a certified technician. There are many more perks involved in our program for the $7.95 monthly membership price, so we invite you to have another look at this program.
We have a 100% customer satisfaction guarantee, which means we will do whatever it takes to make our clients satisfied. I would appreciate to talk to you directly. Please call me directly Monday to Friday 8-4 at 403-288-1111 (Ask for Brham).
