Steve

Long story short, I wish I had chosen a different company to install our windows. The only area where we have not been disappointed so far is the actual windows themselves, which are made by NORTHSTAR. Our saga is still ongoing... We were sold our windows in October and the install took place in February. We were informed by the company that our sales rep had misinformed us when he said that we would get our windows in December or at the very latest "The first install in January". Apparently he had no way of knowing that. I fault myself for not knowing that you are not supposed to caulk in -6 degree weather....I fault the company for allowing it to go ahead and also in the dark. Yup. The installers were working into the night to finish the job and it really shows. We have to have the company come back as it turns out caulking freezes if installed at that temperature. When I called to ask about it, they told us we will have to wait another 3 weeks for it to "cure" before they can remove it and re-apply it. We obviously have to wait until it is warm enough anyway. Life lesson: Metal work (around the windows) done in the dark ends up bent and scratched. I won't go on about other the other things that may sound trivial if you weren't paying 13k (wouldn't you want the windows to at least be clean before being "finished"?) As I said, Northstar made windows are nice and we hope that Brock will make the job right but at this point I would highly recommend that you go elsewhere. I will follow this up once they "send a technician out to look at the job issues".

After consulting with other top rated companies for the replacement of our runner, we met with Rizwan. He was extremely accommodating and knowledgeable about his products. His prices were very competitive and he was able to complete the job in a very timely manner. On install day, his installer, Johnson, was kind, courteous and tidy. Rizwan showed up to check in and got right in there as well. He's not afraid to get his hands dirty! We are beyond satisfied with the whole experience (product, service, cost, etc) and are already making plans for the project with "Love Your Stairs".

Maric and Liam came to our place to install a new Power Vented water heater and remove the old Direct Energy one. They made the process incredibly easy and Maric was able to coodinate the install to time with our Furnace Install from a different company. He was polite, tidy, informative and patient. There were a few logistical issues with our request to move the heater to a different location, however, Maric was incredibly cool about it all and made it seem like no big deal. Reliance has chosen a great subcontractor in Maric and Thermal Edge.

Richard sold and installed a new Lennox furnace in my beaches home. After extensive research and in-home quotes, we chose Richard, not necessarily for price but for his honesty. He is passionate about his product and service and is very upfront about costs and variables.He is a family run company and I feel like we have found an "honest mechanic" in him and Janice. His install was clean and tidy and I would happily recommend him to any family friend without hesitation. Steve