Full House Window Installation
Long story short, I wish I had chosen a different company to install our windows.
The only area where we have not been disappointed so far is the actual windows themselves, which are made by NORTHSTAR.
Our saga is still ongoing...
We were sold our windows in October and the install took place in February. We were informed by the company that our sales rep had misinformed us when he said that we would get our windows in December or at the very latest "The first install in January". Apparently he had no way of knowing that.
I fault myself for not knowing that you are not supposed to caulk in -6 degree weather....I fault the company for allowing it to go ahead and also in the dark. Yup. The installers were working into the night to finish the job and it really shows. We have to have the company come back as it turns out caulking freezes if installed at that temperature. When I called to ask about it, they told us we will have to wait another 3 weeks for it to "cure" before they can remove it and re-apply it. We obviously have to wait until it is warm enough anyway. Life lesson: Metal work (around the windows) done in the dark ends up bent and scratched. I won't go on about other the other things that may sound trivial if you weren't paying 13k (wouldn't you want the windows to at least be clean before being "finished"?) As I said, Northstar made windows are nice and we hope that Brock will make the job right but at this point I would highly recommend that you go elsewhere.
I will follow this up once they "send a technician out to look at the job issues".
- Approximate cost of services:
- $13,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Steve,
We're sorry for the difficulties you've been experiencing. It is in no ones best interest for anything to go off course. We understand you've been communicating with your installation coordinator & our service coordinator regarding this.
Jennifer in Service attempted to connect with you this past Friday, please reach out to her at your earliest opportunity at (905)791-2850 ext 230. We do hope we can remedy this for you, and we're sincerely apologetic that the installation did not go as planned. It is however mandatory to allow the caulking to cure before reapplication, we apologize that this has added delays to the completion of the project, but we must follow these guidelines as a preventive measure to ensure a smooth reapplication with little to no mess.
We are more than happy to correct any service issues outstanding Steve, and we look forward to your updated review upon your service appointment.
Thank you, Steve, for your feedback- it will help us to ensure we're always providing the best service we can to every client we work with. We appreciate the opportunity we've had to work with you to renovate your home, and also appreciate the opportunity to mend this.
Sincerely,
Steavi Potter, Reputation Manager