Incredibly disappointed with service start to end. Information I provided to head office to resolve situation was used to protect AMJ Campbell, not to address multiple problems caused by their franchisee and reps. Lots of damage done to my property.
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- 1. Be trustworthy and honest. 2. Be considerate of other people's property. 3. Don't pressure people to get out of their house while things are moved, using the "you'll get in our way" as an excuse, and then having them sign that everything's loaded fine when the movers know they've damaged items. 4. Be particularly thoughtful of those who are single parents of special needs children who are already dealing with things like rare, incurable, life-threatening diseases so they don't also have to worry about having more of their lives thrown into chaos. 5. Don't use the "send us more info" as a way to cover your butts once you know what the customer's complaint looks like. I made the mistake of sending proof, and in return, it was used to protect AMJ Campbell not to resolve issues. 6. Treat customers with the respect due them as they have already shelled out big bucks to have you move and store their items ... supposedly safely and carefully.
- Any advice to offer fellow homeowners facing a similar project?
- Strongly consider using another moving and storage company.
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- Company Response
Thank you for your feedback Ms. Bruce and we encourage you to continue working with us directly at Head Office on this matter. We apologize that you feel you did not have the positive experience that we hope to extend to each and every family. We also encourage you to continue with your claims process with Atlas Van Lines. As they will also be happy to work with you regarding any damanges incurred during your move. Please call us directly at 905-795-3790 so we may continue to work with you