Courtney from Grande Prairie

If I could give this "moving" company a NEGATIVE rating I would, considering they are NOT an actually moving company they are a dispatch company that hires other companies to more your things for them. Right from the get go I should have noticed the red flags, they seemed to be kind and greatly priced once I said I would hire them to be my moving company it all went down hill from there. Not only was it impossible to get ahold of my customer service rep, but when it came down to actually having a dispute and told her I was tired of the nonsense and wanted to make a complaint she told me this was not necessary and did not give me the information of her manager until I insisted once again. Once I finally got ahold of their so called "manager" I figured things would work out, boy was I mistaken. Not only did I waste numerous time and patience with this woman, they have now also wasted my money. I could send this woman 3 emails before she would get back to me and trying to get ahold of someone in the office in nearly impossible as they seem to ALWAYS be "out." After all the issues I have had with this company I have not been given a single apology, or explanation as why they seem to utterly incompetent and rude. A move that would have cost me 3000$ with any other moving company has now cost me 4500$ and did I mention I still haven't received my items. As of tomorrow I "should" have my items finally after being almost half a month late, and I will be posting pictures as I can already assume there will be damage and missing items as they continue to astound me with their incompetence. Not only is Trillium moving the worst company to do business with, the actual movers they hire are beyond rude and always late. They give you a 4 hour window to when they will arrive and still cant even manage to be on time. First time they showed up they were an hour late after the window they had given us, the second time they were 2 hours later after the window they had given us, so I expect nothing less when they arrive tomorrow. No only were they late both times but when they did arrive they did not give us an explanation as to why or a single apology, not only this but they were extremely rude when they spoke to us and took no care when moving our items. I will be posting more after they show up AGAIN tomorrow, but I would like to reiterate Trillum Moving is the WORST company you could ever chose to move your belonging. If you care about your belongings, time, money and patience DO NOT use this company and inform anyone you know who will be moving to do the same as I will be with all of my friends and family. My items have finally arrived and almost everything I own is broken, scratched or missing. In total this company owes me almost $5000 in broken and missing items, and the best part is now they will not answer my calls or my e-mails. This is a response to their response on my complaint. It does not take an intelligent person to realize that the pictures I have posted are not of the same damaged item that Trillium destroyed. They continue to try and misinform myself and you their future customers. I will be posting pictures of the exact claim that I sent to Trillium to prove that there is more than one missing item and more than one damaged item. Also Trillium never contacted me to tell me they would be late nor that there was poor weather in Edmonton so again they are giving you false information. Also I find it interesting how they have the time to comment on a review online and give you false information rather than answer my phone calls and emails.