Joss Toronto

Buyer beware this internet based company treats their customers very poorly. They claim to deliver within 2-5 days but I waited more than two weeks for my purchases. When the products arrived the delivery guy scratched his way along our new hardwood floors causing considerable damage. When I spoke with their customer service representative Ari about my concerns he was incredibly rude, he even mocked the fact I was upset with the service and was flippant about the damages, even laughing at one point. I am still shocked by his juvenile behaviour! Even though I purchased high-end products, I received low-rent attitude. Sadly, buyers have no recourse with this company if something goes wrong with their appliances or if they cause damage to your property.

We had a flat roof installed this summer and after the first rainfall the roof was leaking in three different areas, damaging walls and an antique dresser. The owner refused to come out to our house even though the work came with a guarantee. The workmen also left our garden full of debris and the flashing was sloppy with roofing material running down the edges.