Susan from Aurora

My husband and I purchased our first home in March, and closed in June. In April, we started shopping for furniture. Decorium's furniture is beautiful...too bad their staff's personality doesn't reflect this. We were told 6-8 weeks for delivery, which was perfect for us, as we didn't need the furniture until mid to late June. In May, I received a phone call from the delivery team saying that all of my furniture is in, and ready to be delivered. Of course I tell him, that we haven't moved yet, and requested it in June. He says OK. I moved and called to arrange delivery in June, and was told that my bed is a floor model! This was never part of the plan! Up until now, nobody has confirmed what happened, all we have been told is that it is a hiccup. I am not clueless, it appears that they sold my bed (that I put a deposit on) to someone else, and wanted to pass off a floor model to me (at full cost). They rectified the situation, by delivering someone else's bed to me (I can only imagine what excuse they gave that person). Now, when they came to deliver my dining room table, they discovered that the table is broken, and advised me that I have to wait another 8 weeks! This is not acceptable, and my husband and I agreed to take the floor model at a discount. After spending $18,000 in their store, the best discount they say they can give is $300!!! Is this acceptable to anyone, after all of the hassle and running around?! Mary-Beth @ Supertest calls herself a Customer Care Manager, but she doesn't know the meaning of care. Phil, who claims to be the Sales Manager, says this is the best he can offer me, after looking at my file. He states that the dining room set was already on sale--how is this relevant to the damaged goods on delivery? It's nice that they want their money upfront, and don't care about anything else. I still have a lot more furniture to purchase, but you can believe that I will NEVER give my business to Decorium. My sister just bought a home in Nobleton, and I will make sure that she doesn't make any purchases from Decorium as well. Their refund policy sucks...and you would think, if they can't deliver on their word, they would refund your money...but no...they have the nerve to dictate to you. I will be taking this further. It's not nice to take advantage of honest people who work hard for their money, and put their trust into a company....