Decorium

Cannot express how grateful we are. What a wonderful experience weve had shopping for our home at Decorium. Thank you Renata for your knowledge, friendship and professionalism. We couldnt be happier with our many purchases. We highly recommend visiting Decorium for a great shopping experience.

Purchased a chair and footstool from Decorium. The staff, from the sales people to the delivery guys were really wonderful. I couldn't ask for better service. I highly recommend this store.

The team at DECORIUM Furniture if fantastic. Recently I purchased a living room sofa and matching chairs. I needed an accent chair. The staff offered a selection of several chairs but highly recommended one that they thought would complement my sofa very well. They were right! I would not have selected that chair but it turned out to be the ideal chair.

DECORIUM staff are knowledgeable, professional and friendly. They offer the BEST customer service, both in-store and after sales. I will only buy furniture at DECORIUM. Thanks DECORIUM team!

We had fabulous customer service when we bought our table, Adriana did everything to accommodate the glass top we wanted!
After we took delivery of our table we noticed a mark in the base, Maribeth in customer service went above and beyond to get it replaced in a very quick time frame.
We will definitely shop here again for additional furniture pieces in the future!
Thank you Adriana & Maribeth

Our new chair was squeaking and when we notified Decorium they immediately came to check it picked it up and replaced the base and we had it back in a couple of days. The delivery drivers were beyond thoughtful and polite and we were just thrilled with the service. Completely top notch

Thank you Decorium for your excellent customer service and product knowledge. I will definitely shop at Decorium again! Great selection and great service staff.

We bought a 3 seater sofa from their “ stressless collection”. Three months later, one of the sofa seat was peeling! We contact customer service and told them the situation, they told us that was not manufactured defect. We told them , we switched seat between my husband and I regularly, because we want to make sure the weight distribution of the sofa is always even. How come there is only one seat
has this problem?

Finally, they decided to change the peeling leather for us. After covid shut down end , they change their mind and decided to charge us $450 plus taxes to install the seat.

A furniture store call themselves highend better make sure a quality customer service will go along with it.

I placed an online order from Decorium, not realizing that I had to check off pick up or delivery. With so many online stores who deliver (and many doing it for free), it didn't even occur to me to check. About a week later, I received an email from Decorium saying my order was ready to be picked up. I phoned them only to find out that the charge to deliver a 6 x 20 x 20 package was going to be $150. I was again offered the chance to pick it up at Dufferin & Finch. I live in Mississauga and that's not a great option. I told the person on the phone that I would be cancelling the order then. I was told that's not possible, but with a 25% re-stocking fee the Manager MIGHT let me cancel. So my options - spend 3 hours of my weekend to pick them up, pay $150 to have them delivered, forfeit the order or perhaps I MIGHt be able to cancel if I agreed to pay 25% of the price. None of the presented options convince me to ever shop at Decorium again. Perhaps Decorium offers high quality products, but I will never find out. My advice for anyone looking to purchase home furnishings in a seamless and cost effective way.....stick to Wayfair or one of the other reputable sellers....stay clear of Decorium.

We had a great shopping experience at Decorium. Our sales associate was very attentive and got back to us right away with all of our inquiries. We will definitely return to Decorium in the future!

The sales reps at Decorium are nice, approachable, and go out of their way to help you out up until they get your money. Once they get your money, you start to see how they truly treat their customers. As soon as a transaction is made, they no longer care for their customers. I purchased a bed that was over $2,000 back in November of 2020. I was told that the bed would deliver by Jan 2021. I was fine with that as I understood that the are delays due to COVID. I sold my current bed mid Jan because I was told I would get this new bed from Decorium by end of Jan. January passed and no one bothered to reach out to me to tell me my delivery was going to be delayed. I followed up again in February and was told the expected delivery is now end of Feb.. end of Feb came by and I was told by Raffaele & Fil that the "ETA is the same".... it is now the second week of March and no one has bothered to follow up with me... 4 months later and I still can't get an answer or an accurate delivery date. There's been no compensation for the delay.. they took my money and they can't even commit to when it's going to get delivered.... I also never received any updates about the delays until I went out of my way to reach out... no one had proactively kept me in the loop. I've been left in the dark.

If you purchase anything from Decorium, don't believe their delivery dates as they clearly can't deliver on their promises and don't bother to give their customers updates... 4 months later, I still haven't received something I paid thousands of dollars for and no one has told me when I should expect to receive it. Extremely disappointed in the service I've received from Decorium. As a "premium" furniture store, they definitely prioritize profits over customer service..... would not recommend to anyone.