Floor and stair replacement with new hardwood
It was a pleasure to work with the team at The Floor Shop in Etobicoke for removal of old hardwood and laminate floors and installation of beautiful new oak throughout our main floor and stairs. The expertise and the products were top quality. No more squeaky, uneven floors. Thanks, Larry and team!
When our usual carpet cleaner left the business, I contacted Reliable. Two technicians arrived to clean two floors of carpets and stairs in our house. Since the carpets are light coloured, before they started I cautioned that some years before another cleaning company had left brown water stains on several areas of the carpet. The guys assured me they were experienced and would not let that happen. While the basement and upstairs carpeting dried nicely, most of the stairs on two flights (each a different type of carpet) dried with brown water stains. When I called Reliable the following day, I was told the fellows would return the next week to fix them. Two weeks later we still had not had a call back or return visit and, since we had a party coming up, I had to spend an hour rewetting, brushing and drying the stairs myself. The week after that, Lindsay from Reliable's office called to apologize and offered to reimburse us for the cost of the cleaning. We appreciated her concern and the offer of a complimentary cleaning.
As best as we were able to at the time, a follow up to a second visit was not realized in the time frame the customer requested. As a policy we do not leave such requests unchecked, however we made a simple communication mistake that resulted in an underwhelming experience for our client. Apologies all around. We tried to contact this client but was later informed that they were out of town. Had we been fully aware of the timeline this oversight would have been avoided. All of our other reviews reflect the overall satisfaction with the quality of cleaning and service that is the hallmark of our business.
Kitchen sink and counter resurface
Superior did a superior job on our kitchen sink and counter. Kim was very accommodating with the schedule. Ryan and Neil were punctual and professional. The only results that were somewhat different than anticipated were lots of paint fumes during spraying (suggest keeping as many windows as possible open for several hours) and the counter surface was not completely smooth as we expected. Overall, however, the kitchen looks great: the sink looks brand new and the colour of the counter perfectly matches the sample we selected. The fellas also did great work caulking and cleaning everything up. So far, after several weeks, the finishes still look like new - and all at a great price. We've already recommended Superior to others.
Thanks Corine for your feedback. We are happy to hear that you were satisfied with the refinishing of your kitchen sink and countertop. If you ever have any questions please feel free to contact us at any time.
