Harmandeep Singh from Edmonton

Our kitchen cabinets are having so many problems with installation and material quality. When they were contacted for warranty repairs, they don’t show up for appointments. After missing two back to back appointments, Modern Kitchens booked appointment for the third time with us for 18th Oct @9:00 am, but surprisingly they called us on 17th Oct in the morning to let us know that they won't be able to make it for the same and we were booked once again for 19th Oct @9:00 am. But once again unexpectedly at the last moment we got a call from their service tech on 18th Oct inquiring us about the work to be done as he was not sure about it and moreover according to him he had no report given to him by the another service tech who came to our house about two months ago. And he was asking about whether anyone from his company has dropped cabinets etc. to our house or not. It seems like they don’t talk to each other in the company. Then he told me that it does not make sense to come to our house on 19th Oct for service call as he is not very sure about the scope/amount of job to be done. But I am very sure that a formal report was made regarding the deficiencies to be taken care which I believe they have lost that. After sales customer service and follow up is extremely poor. They have missed four appointments back to back and till date didn't contact us for any kind of further action. They are unprofessional, no responsibility and accountability from the company at all. The product and finishing is of poor quality. Dealing with them has been the worst experience and I will never ever recommend Modern Kitchens to anyone.

After sales customer service and follow up is extremely poor. They don’t care to respond or reply to your emails and phone calls and you have to remind time and again to them but that too all in vain. Their unprofessional answers are we are busy or call this and that person and when we contact the person the response comes back as the contacted person is no longer with the company. They are not responsible and accountable at all. It shows that they don't talk and communicate within their company and they are not at all interested in rectifying their mistakes, but unfortunately we as the customer are suffering. Also their business partners are also piece of work, I am surprised and unsatisfied on the approach and negligence of Landmark and their business partners which is very casual & unprofessional. It is very much evident now that Landmark has no control over its business partners and it shows the poor culture and after sales warranty service of Landmark Homes & most of their business partners. Right from the beginning dealing with them has been very frustrating & the worst experience so far and I will never ever recommend Landmark Homes to anyone. Extremely poor customer service.