After sales customer service and follow up is extremely poor. They don’t care to respond or reply to your emails and phone calls and you have to remind time and again to them but that too all in vain. Their unprofessional answers are we are busy or call this and that person and when we contact the person the response comes back as the contacted person is no longer with the company. They are not responsible and accountable at all. It shows that they don't talk and communicate within their company and they are not at all interested in rectifying their mistakes, but unfortunately we as the customer are suffering. Also their business partners are also piece of work, I am surprised and unsatisfied on the approach and negligence of Landmark and their business partners which is very casual & unprofessional. It is very much evident now that Landmark has no control over its business partners and it shows the poor culture and after sales warranty service of Landmark Homes & most of their business partners.
Right from the beginning dealing with them has been very frustrating & the worst experience so far and I will never ever recommend Landmark Homes to anyone. Extremely poor customer service.
- Approximate cost of services:
- $475,000.00