Wayne from Calgary

There is one, and only one thing I have zero tolerance when I hire a moving company. Theft. This is why I gave this company ZERO. Here's what happened: I requested a quote from AMJ Campbell in mid-October, 2014. A sales representative, Ian, responded and said he would like to come to my place and gave me a quote. When we met, he seemed very polite and professional. I got a quote from him for about 7k (move from Toronto to Calgary). It was not cheap comparing to other companies; however, since AMJ Campbell is a "silver" partner under Atlas, I thought it must have some good reputation. I decided to go with them. 7k included packing so 2 packers came to my place in early November, 2014 to pack my stuff. My wife and I were busy cleaning in the living room so we didn't have a chance to go into our bedroom or the 2nd bedroom. Everything was packed, loaded on the truck in 2 days. Everything seemed very smooth, until we got our stuff in Calgary in mid-November. First, a few things broke during the transport. I could understand that nothing is bulletproof. However, the deal breaker was that I found my newly purchased Hugo Boss sunglasses were missing, and only the empty case was left in my drawer. In addition, my GoPro camera was gone, and only the original camera case was left. My wife and I opened every single box but couldn't find the two items. I then realized that these two items were in the bedrooms before they were packed. My wfie and I stayed in the living room during the packing and had no time to check on the person who packed the bedrooms. When I realized what happened, I could only think of one word, DISGUSTING. I called Ian, who was the sales rep. I spoke nicely but I had to tell him the truth. Ian, on the other hand, was somehow pissed off about this. Instead of feeling sympathetic, he just told me to file the claim with Atlas. He acted like he had no responsibility at all. Guess what, Ian, you have no right to get angry with me. I payed 7k because I thought the sales rep and the team would be professional and responsible. I did not get any of those. On top of it, a thief in their group took my stuff. I am sure there are people take pride of what they do in AMJ Campbell, but Ian is definitely not one of them. Shame on you, Ian and the thief (whoever you are). If AMJ Campbell can't admit and realize there is theft problem in their team, I will strongly recommend people to stay away from them. I started the claim process with Atlas, but I haven't heard a single word from for more than 2 weeks except for they got the claim. I emailed the contact person, but there was no feedback. Please tell me how I can be slightly satisfied.